Customer Service Support Representative

<ul><li>Act a liaison between LabCorp, the customer base and patients</li><li>Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet</li><li>Speak with customers in a courteous, friendly, and professional manner using protocol procedures</li><li>Inquire, clarify, and confirm customer requirements and understanding of the solution</li><li>Provide additional customer education and information as needed</li><li>Qualify and establish inbound new customers requesting LabCorp's products and services</li><li>Work in multiple databases to research complex issues and questions</li><li>Notify clients of test results in a timely and accurate manner</li><li>Review test forms for accuracy and report any discrepancies</li><li>Participate in activities designed to improve customer satisfaction and business performance</li><li>Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance</li></ul><p></p><p>This is for a First Shift position: Monday-Friday 8:30am to 5:00pm</p><p></p><p><b>Labcorp is proud to be an Equal Opportunity Employer:</b></p><p></p><p>As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.</p><p></p><p>For <span>more information about how we collect and store your personal data, please see our </span><span><a href="https://www.labcorp.com/hipaa-privacy/web-privacy-policy" target="_blank">Privacy Statement</a></span><a href="https://www.labcorp.com/hipaa-privacy/web-privacy-policy" target="_blank"><span>.</span></a><span> </span></p>