IT Technician I (Site Services)

IT Technician I (Site Services) Req ID #:  161349 Location: 

Singapore, SG For nearly 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary Summary Provide site service support to business users in Asia Pacific, including Singapore, China, Australia and Korea Ensure IT performance issues are addressed efficiently to meet service level agreements Users' single point of contact for all IT service delivery issues, including onboarding support for newcomers Resolve routine issues with the desktop computing hardware and software environment

Roles & Responsibilities Set up, deliver and install laptops and related hardware, installation of software and hardware upgrades and disposition of old equipment Basic troubleshooting of laboratory software to ensure minimal business disruptions Coordination with various stakeholders to support resolution of laboratory software and network issues Check and ensure appropriate permissions and access granted to users Follow through to ensure resolution in situations where standard procedures have failed to isolate or fix problem equipment or software installation Produce and maintain technical information, IT standards, service policies and request forms both online and in print formats to contribute to a managed workplace Job Qualifications

Requirements Qualification in IT, Computing Science or related discipline Min 2 years' experience in technical support A+, Network+, MOS and/or MCP certifications a plus Ability to plan and organize work schedules and coordinate schedules to meet work priorities and service levels Knowledge and experience in various LAN technologies such as TCP/IP, Fast Ethernet, Hubs, Switches and routers Good interpersonal skills  Ability to work in a multicultural environment with sensitivity and respect for diversity Fluency in English and proficiency in Mandarin is a must in order to support the multiple geographies

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased  to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

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