Business Operations Assistant

The Business Operations Assistant will provide administrative support and coordination to Commercial Operations (CommOps) pre-sales management and staff including:

• Coordination and assignment of pre-sales workload

• Responsible for accuracy of pre-sales related information in the CRM system

• Proactively liaises with CSD/CRD team, IT and other stakeholders to solve queries, clean and update any unresolved issues or conflicts related to requests for assignments, due dates, revisions, etc.

• Works within the Salesforce reporting environment to prepare weekly, monthly and other periodic reports for the staff and the management team.

• Sets alerts and reminders for himself and others to ensure the team complies with all admin tasks, metrics, processes, and systems, especially during the month-, Q-, and fiscal year-end.

• Maintains team OOO calendar on a daily basis.

• Continuously educates and supports staff on CRM best practices including maintaining and updating the ComOps Coordinators Manual.

• Assist ComOps LM with scheduling and setting up meetings, agendas, and minutes.

• Assists staff with first drafts, transcription, editing and final assembly of internal and external documents.

• Occasionally, assists with RFI/RFP translations to/from local language.

QualificationsRequired skills

• Fluent in English and local language, both oral and written. Portuguese is a plus.

• Accurate, thorough and detail-oriented, with superior organizational skills.

• Fast thinker and good time management skills. Ability to multitask and re-prioritize work as the day progresses.

• Ability to take ownership of assigned duties, manage multiple tasks, flexible working hours.

• Ability to work with minimum supervision in a fast-paced environment.

• Excellent working knowledge of Windows, Microsoft Word, Excel, Powerpoint, and Outlook.

• Knowledge of databases. Knowledge of CRM systems is a plus.

• Good numeracy skills.

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