Senior Implementation Analyst

• Work directly with the customer, data partners and internal teams to ensure all business and technical implementation requirements are met.
• Perform data analysis with a keen focus on driving improved data reporting.
• Serve as the overall project manager and business analytics expert for standard and customized implementations.
• Work with the customer to gather business rules and with partners or specialty providers to begin the data exchange and onboarding process.
• Responsible for all tasks related to the implementation including conducting planning meetings, providing a detailed review of file layouts per customer agreements, preparation of the project plan (high-level and detailed project plans) and managing to the project plan to deliver within the desired timeframe.
• Gather task and resource requirements for non-standard implementations or customizations enabling creation of a change request and statement of work.
• On occasion, provide sales support in the order of subject matter expertise around data management, reporting and analytics capabilities
• Work on large and small-scale implementation projects simultaneously for various size customers.
• Manage project according to the project plan.
• Provide leadership and mentoring skills to other implementation analysts and customer support personnel.
• Develop implementation and process documentation via data mapping templates, data validation business rules templates and reporting requirements document.
• Must be willing to think out of the box and provide innovative solution options to Product Management and Development teams that meet or exceed customer expectations.
• Takes ownership to learn new processes, system feature/functionality with minimal supervision.
• Conduct and/or coordinate any user training, if required.
• Convey new customer requirements/features to Product Management.
• Performs other related duties and assignments as required.

Qualifications:
• Must have strong background in understanding the use and nuances of data handling including onboarding, validations and analytics.
• Prior project management training with proven project management implementation track record.
• Ability to work effectively with customers, peers and management while leading a project.
• Ability to apply an understanding to implementation and data issues.
• Must take initiative to be a self-starter and work with minimal supervision.
• Ability to prioritize work responsibilities and multi-task.
• Strong PC skills including experience with Microsoft Office products.
• Exceptional communications skills.
• Basic knowledge of professional/trade associations.

Education / Experience:
• Minimum bachelor’s degree
• At least 3-5 years’ experience managing implementation projects or related experience.
• Ability to apply business understanding to implementation and work with technical data issues.
• Ability to develop SQL queries is a plus, but not required.
• Strong background in understanding the use and nuances of specialty pharmacy data either by working for a specialty pharmacy, patient services hub, specialty manufacturer or a specialty data consulting, services or software firm, a plus but not required.

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