Site Support Engineer 2

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

RESPONSIBILITIES

• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems

• Responsible for meeting specified service level standards.

• Escalate more complex problems to appropriate level of management and provide information on problems that are

severe in nature or that are exceeding target dates.

• Delegate IT support tasks, provide training and advice to more junior team members.

• Develop and maintain technical support documentation and training materials and assist in the development of standard

operating procedures.

• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals

and procedures

• Participate on global and regional project teams.

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.

Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.

• Perform other duties as required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Working knowledge of Microsoft server, workstation and networking technologies.

• Working knowledge of industry standards with regards to system and network administration.

• Possess excellent verbal and written communication skills.

• Ability to establish and maintain effective working relationships with coworkers, managers and clients.

• Project management exposure.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Computer Science or related field; with 3 years experience of PC software (Microsoft operating

systems and applications suites, email systems, etc.) within a network environment or equivalent combination of

education, training and experience

PHYSICAL REQUIREMENTS

• Extensive use of the telephone and face-to-face communications, which requires accurate communication skills

• Significant use of keyboard involving repetitive motions with fingers

• Ability to bend, stoop, crawl and lift up to 60 pounds

• Travel may be required

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.