Assoc Dir Systems Engr

Job Duties:

• Manage DevOps related activities such as infrastructure, deployment and maintenance
• Drive cloud and container strategy
• Manage L3 issues across multiple products.
• Hands on assistance with field escalations from Customer Support.
• Analyze data from support tools to realize trends in Product defects and escalations
• Work with development manager to allocate  engineering development resources when additional technical expertise is needed within a specific vertical
• Manage, maintain and lead development of Customer Support infrastructure and tools
• Participate in Software and Hardware release team to ensure service readiness, product usability, and case deflection by identifying product enhancements.
• Perform defect triage with Product and Engineering teams
• Build defect status reports and communicate to various stakeholders.

Skills & Qualifications:

• Experience with TeamCity, Jenkins, Terraform, Ansible, Octopus Deploy, PowerShell, Windows Administration, AWS(EC2, Directory Services, RDS, CloudWatch,  CloudTrail etc.), DataDog. Experience with Kubernetes and Docker is a plus
• Ability to tailor technical problem description and root cause analysis statements to various audiences including Customer Support, Customer Support Management, Customers (from admin to executive), and development engineering.
• Strong technical acumen to assist and direct troubleshooting efforts for Field escalations. (technology areas: AWS, React, .Net, IIS and SQL Server database etc.)
• Ability to interface with support organizations, customers and various internal organizations in understanding issues, communicating status and working to delivery and convey solutions

BS Computer Science degree, engineering, or equivalent required

10+ years of professional experience with strong skills

3+ years of management experience with software engineering teams

Proven analytical problem- solving skills

Strong written and verbal communication

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.