Benefits Specialist

Overview

The Benefits Specialist will partner with the Benefits team to assist with the development, implementation, and administration of Parexel’s global benefits programs. The Specialist is responsible for supporting day-to-day benefits/HR administration and assisting employees when they have questions on benefits or need support from HR in a timely, customer centric manner. The Specialist role is to ensure Parexel is delivering best in class HR support and quality service to our business partners, line managers, and employees.

The Parexel benefits team is regional (Americas, EMEA and APAC). The primary focus of the role is US and Canada benefits administration and global projects which will vary by country or regional responsibility. Currently this is a remote position that will support a flexible work arrangement of 2-to-3 days per week in the office in the future.

Key Accountabilities and Responsibilities:

• Research, investigate and respond to Employee, Manager and Human Resource Shared Services inquiries as 1st level support via mailbox, service desk tickets and phone calls

• Provide general administrative support to the Benefits team on programs such as group health, dental, vision, spending accounts (FSA/HSA), life insurance, disability, retirement, wellness, recognition, paid time off and leaves of absence

• Support the Total Rewards team and participate in adhoc and global projects

• Ensure the administration of Company benefit plans are compliant with established guidelines, processes, and regulatory requirements

• Present benefits offerings during new hire orientation

• Support companywide renewals and open enrollment activity

• Maintain spreadsheets, databases and contact lists as required

• Process employee enrolments/elections and terminations where automated process does not exist

• Assist with maintenance of communications and posting to Company intranet

• Work with vendors, IT and Payroll to ensure benefit processing is correct and resolve any issues

• Audit, reconcile and process invoices and create P.O.s in an accurate and timely fashion and resolve issues with stakeholders

• Maintain and update process and procedure documents

• Provide data and assistance for internal/external audits (eligibility, enrollment, 401(k), invoices, reconciliation)

• Maintain strong knowledge of systems and process flows to support vendors, HRIS and payroll interfaces

• Create various complex reports for analysis

• Assist with creating, issuing and analysis of employee surveys and benefit survey submissions

• Support US and Canada Leave of Absence program administration which includes provincial, federal, multi-state-specific related leaves, FMLA, ADA, Accommodations, Corporate leaves, Short-Term Disability, Long-Term Disability and Workers Compensation

• Partner with 3rd party Leave administrator, managers, and HR to ensure timely and accurate leave processing and system updates

• Regularly interact and communicate with employees, managers, and HRBPs to provide general guidance and direction and to ensure proper leave administration, leave tracking and requests are completed properly and timely

• Ensure employee leave and pay status is updated accurately in HRIS systems

• Monitor benefit premium payments for employees on unpaid leave

• Collaborates with North America and Regional benefits staff, Employees, HR Shared Services, HR Business Partners, HRIS/IT, Payroll, Finance, Talent Acquisition, and external stakeholders, as necessaryQualificationsKnowledge, Skills and Experience

• High degree of confidentiality and strong customer service skills and responsiveness when engaging with employees, managers, HR and 3rd party vendors

• Attention to detail and ability to provide prompt, accurate responses

• Ability to manage multiple projects at the same time

• Ability to work or act as liaison between other departments and partner with others

• Self-starter with ability to work independently

• Proficient or advanced knowledge of Microsoft office suite - specifically Outlook, Excel (including Pivots and VLOOKUP’s)

• Strong numeric skills and ability to create mail merge documents

• Experience with HRIS, ADP, Workday, and Workday Absence Management a plus

• Must be organized and comfortable working in face paced environment

• Practical knowledge and application of US benefit programs and laws (FMLA, ADA, COBRA, HIPPA, etc.)

• Strong conceptual and problem-solving skills to evaluate problems and apply knowledge to identify appropriate solutions; ability to resolve issues effectively and efficiently.

• Knowledge of surveys a plus: Mercer, Towers Watson, Aon Hewitt, Alan Jones, and Radford.

• Experience working in a highly matrixed organization

• Global knowledge and awareness a plus

• Must be fluent in English – ability to effectively communicate both verbally and in writing

• Experience in working a customer service focused environment

• Minimum 3-5 years’ experience in benefits administration or other HR administration in a professional work environment

Education

• Bachelor’s Degree in Human Resources, Business Administration, Finance, Economics, or other analytic oriented degree preferred but not requiredEEO DisclaimerParexel is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.