Archives Customer Service Rep

Archives Customer Service Rep Req ID #:  76072 Location: 

Horsham, PA, US, 19044 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary BASIC SUMMARY:  

Responsible for client communication and billing for the archived material at PCS-PA.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

Conform to Standard Operating Procedures (SOPs) and Good Laboratory Practice (GLP) regulations.

Prepare letters and relevant documents to notify clients of all study materials past their archive retention period.

Communicate directly with clients regarding disposition of their archived materials.

Oversee all client requests concerning archived materials.

Monitor and track invoicing activities and communicate revenue details to the department manager.

Provide information to other departments in response to their client requests regarding Archived materials.

Perform computer entry of study records into the archive database.

Place and retrieve material in a secure and controlled access archive, as assigned.

Organize, file and retrieve study and ancillary facility records, as assigned.

Check-in/check-out materials from the archive, as assigned.

Perform all other related duties as assigned.

QUALIFICATIONS:

Education:  High school diploma or General Education Degree (G.E.D.).  Associate’s degree (A.A./A.S.) or equivalent desired in business or administrative assistant discipline.

Experience:  1-2 years of customer service experience required; 1-2 years of office experience or administrative training required; experience in billing preferred.

An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

Licensure:  None.

Other:   Proficient computer skills with departmental databases (Access), word processing (Word), and spreadsheet programs (Excel).  Must be organized, have attention to detail and possess good problem-solving skills.

PHYSICAL DEMANDS:

Regularly communicate with employees/customers through various technologies, media, sources and contacts.  Must be able to exchange accurate information.

Regularly operate a computer and occasionally operate other office productivity machinery such as a calculator, copy machine, and computer printer.

Occasionally move about inside the office to access file cabinets, office machinery, etc.

Occasionally lift and carry up to 45 pounds (archived material) up and down stairs, laterally from shelf to shelf and from and to shelves of varying height; up to 5 feet high.   

 Occasionally stoop, kneel, or crouch when accessing archived materials. 

WORK ENVIRONMENT:

General office working conditions; the noise level in the work environment is usually quiet.

About Safety Assessment

Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 13,000 employees within 80 facilities in 23 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.  Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in 2017.

For more information, please visit www.criver.com.

Equal Employment Opportunity

Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet

Nearest Major Market: Philadelphia

Job Segment: Toxicology, Biotech, Pharmaceutical, Database, Science, Research, Technology