Scrum Master/Technical Program Manager

IQVIA continues to expand their tech and applications products and is introducing Orchestrated Customer Engagement (OCE). Part of this suite is OCE Sales which is changing the way customer information is managed in order to drive measurable market results. It is being used by some of the world’s leading healthcare and life-science organizations, and is regarded as one of the most innovative cloud-based customer relationship management (CRM) solutions available. Our continued growth has opened up new opportunities.

We're just about always looking for people who thrive on solving big data problems and creating amazing user experiences. We are passionate about our users and our products, and we're looking for people who can match and exceed our obsession for customer success.

Do you want to help change the face of enterprise software?

Do you want to help users solve real problems by creating simple, fun and transformative experiences?

Do you want to work with an incredibly passionate team of people who love their products?

Our Mission

We exist and love to come to work because we are passionate about solving complex technical challenges, we love to work with the members in our team, we learn from each other every day, and we value working as a team more than working individually.

What We Value

• Empathy
• Pragmatism
• Curiosity
• Stealth innovation
• A love for learning
• Accountability
• Ship early, ship often
• Happiness and positivity
• Excellent communication skills

Essential Duties

• Strongly serving and supporting the Product Owner and Development team in their quest to do everything possible to delight customers and ship a release
• Providing support to the team using a servant leadership style and leading by example. This person should personify Agile and Scrum more philosophically, than just a process
• Guiding and coaching the Scrum team on how to use Agile/Scrum practices and self organize to ship a release
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
• Facilitating getting the work done without coercion, assigning, or dictating the work
• Facilitating discussion, decision making, and conflict resolution
• Assisting with internal and external communication, improving transparency, and radiating information

• Supporting and educating the Product Owner, especially with respect to refining (a.k.a. grooming) and managing the product backlog
• Staying hands on to comprehend the what, the why, the where, the when and on a high level of the release being shipped
• Ability to organize, write clear user stories with test criteria, draft documentation for the release, smoke test a release, and demo it

Required Skills/Experience

• Experience playing the Scrum Master role for at least one year for a product development team
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.)
• Documentation skills for requirements and knowledge articles
• Sprint end and release end product demo skills
• Experience in software development in the cloud to comprehend the product details

Preferred Skills/Experience (Any of these are a plus)

• Experience playing the Scrum Master role for at least two years for a software development team
• B.S. degree in computer science
• Knowledge with Pharma domain and CFR 21 Part 11 is a bonus
• Experience being on multiple Scrum teams in a variety of different contexts (different team sizes, different organizations, different cultures, co-located vs. distributed, etc.)
• Knowledge and/or experience with widely successful Agile techniques: User Stories, TDD, Continuous Integration, Continuous Testing, Automated Testing, Story timing
• Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.)
• Excellent communication and mentoring skills
• Experience using Salesforce.com
• Experience using JIRA

Benefits Include

• Health benefits for employee and dependents
• Excellent 401k with a generous company match
• Unlimited vacation and sick leave policy
• Frequent team events
• Break rooms stocked with snacks, drinks, and coffee
• Casual dress code, open office environment

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.