Director, Laboratory Operations

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

Job Summary:

Responsible for the operation, leadership, direction and administration of Lab Operations in accordance with applicable regulations governing clinical laboratories. Perform work in accordance with ICH E6 Guideline for Good Clinical Practice, Good Laboratory Practices (GLP), and Good Clinical Laboratory Practices (GCLP).

Responsibilities:

• Oversee the overall operations of the Lab Operations of the laboratory organization. Ensure that laboratory operations meet or exceed all applicable regulatory requirements.
• Ensure that the highest standards of quality and customer service are maintained. Collaborate with Quality Assurance staff on development and implementation of effective programs. Monitor outside proficiency testing program as required; take corrective action promptly when results are unsatisfactory. Establish effective staff selection and training programs to ensure that qualified staff are hired, continuously trained, and proficiency evaluated in order to remain current on testing procedures.
• Ensure that laboratory staff are trained on and comply with safety procedures. Establish and implement procedures to ensure that the physical laboratory environment meet safety requirements.
• Participate in the development and implementation of the department's operating budget. Establish standards for cost control and waste reduction. Monitor utilization patterns of services and advise on developing trends in clinical service needs.
• Provide insightful solutions to problems as they arise
• Keep abreast of new technical developments. Implement new tests, equipment, programs and/or procedures in the department as needed. Lead continuous improvement initiatives to increase quality of services and operational efficiency.
• Foster and maintain effective relationships with clients to assure their needs and timelines are met.
• Foster a unified culture and facilitate collaboration, cooperation, sharing of information and teamwork.
• Manage staff in accordance with organization’s policies and applicable regulations.  Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.  Approve actions on human resources matters.

Minimum Required Education and Experience:

• Bachelor’s Degree in Health Science field
• 10 years relevant experience including 3 years managing staff or Equivalent combination of education, training and experience
• Demonstrated experience in management of large organizational structures.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.