Sr. Market Research Analyst

Manages and creates contracted deliverables and revenue generating requests for clients. Builds, establishes and maintains effective business relationships with clients to support their questions and requests as their day-to-day contact. Partners with clients to derive optimum value from IQVIA Global products and services by explaining and expanding the usage of current IQVIA deliverables while identifying revenue opportunities within existing clients.  Researches, analyzes and responds to client inquiries that are complex and non-routine. Conducts product/services and process training for clients and other employees. Facilitate service meetings established by contract and client. Partners with the account manager to identify client business issues and provide solutions. Represent IQVIA on external client projects.  

The role of a Senior Market Research analyst:
 - Manage Pharma accounts purchasing GMI offerings 
 - Ensures fulfillment of contract specifications or possibly ad-hoc requests for assigned pharma accounts
 - Partners with clients to derive optimum value from IQVIA products and services while identifying revenue opportunities
 - Research, analyze and respond to client inquiries that may be very complex and non-routine
 - Partners with account manager to identify client business issues and provide solutions
 - Conducts product, service and process training for clients and IQVIA employees 
 - Active participant within recurring client facing service meetings  
 - Client focused, flexible, able to multitask, excellent time management skills and a team player who is also able to work independently  
 - Day-to-day contact builds, establishes & maintains effective business relationships with client to support their questions & requests.

Qualifications
• Bachelor's Degree  Pref
• Five (5) years of related work experience Req
• Expert knowledge of the concepts, practices and procedures of the client service representative field Req
• Expert knowledge of IQVIA products Req
• Pharmaceutical experience Req
• Meeting facilitation, presentation and training experience Pref
• Proficiency in PC applications, such as Excel
• Ability to: communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
• Good business acumen
• Demonstrated problem solving, analytical and expert customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business environment and to understand complex concepts and processes quickly

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.