Supervisor Credit & Collections 1

Supervisor Credit & Collections 1 Req ID #:  213757 Location: 

Wilmington, MA, US, 01887 For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.    Job Summary Responsible for overseeing the day-to-day operation of the credit and collection organization. Monitor U.S. collection efforts and assess associated potential financial risk of client base.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:   Supervise and coordinate activities of employees engaged in the investigation and review of credit risks and the collection of receivables. Act as a central point of contact for both customers and employees for all routine credit and collection matters.  Maintain SOX/404 compliant documentation.   Work with client services, business development, and customer service, study monitors and all other related CR staff at all U.S. locations to ensure proper documentation is in place to eliminate customer disputes and assure timely collection of invoices. Provide Dun & Bradstreet Reports as requested inclusive of an analytical review of the financial stability of the client and recommend course of action to manager. Provide daily supervision, guidance, and review work of assigned departmental employees to ensure accuracy and to ensure adherence to pertinent departmental policies, practices, and procedures.  Schedule and prioritize workload of group members. Assist in the interview and selection of qualified non-exempt personnel.  Recommend personnel actions, including hiring, promotions and raises.  Partner with Human Resources and departmental management to assist in the handling of disciplinary issues.  Draft appropriate personnel action paperwork. Identify training and development needs of direct reports.  Assist in the development, implementation, and delivery of departmental training programs; ensure that direct reports receive departmental orientation and necessary on-the-job training.  Oversee maintenance of group training manual and training records. Assist in preparation and delivery of salary and performance reviews of direct reports. Schedule overtime as authorized.  Review and approve timecards.  Coordinate vacation/time off schedules. Recommend short-range operating objectives, organizational structure of direct reports and staffing requirements.  Assist in the development of a departmental plan for backup and succession of key technical personnel. Ensure optimum performance of group function.  Recommend and implement techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices. Perform all other related duties as assigned.

  Job Qualifications Bachelor’s degree (B.A./B.S.) or Associate's degree in a related discipline. Minimum 5 - 8 years credit and collections experience An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Minimum 2 - 3 years supervisory experience Strong verbal/written communication skills SAP experience a plus Extensive knowledge of Excel (Pivot Tables and VLOOKUPS) Pay Range

The pay range for this position is $80,000 to $100,000. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, and location.

IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

Vaccine Mandate

Charles River is a U.S. Federal Contractor.  As a result, we must follow the Presidential Executive Order to mandate vaccinations, and ensure our employees are fully vaccinated against COVID-19.  Our main priority is the wellbeing, health, and safety of our people. We require proof of vaccination from all employees. 

Anyone with requests for disability-related and/or religious exemptions should contact Talent Acquisition (crrecruitment_US@crl.com) so that information can be provided about the accommodation process at Charles River.

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.  

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

Nearest Major Market: Boston

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