Operational Effectiveness Specialist 2

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

Essential Functions
• Support BioA, ADME, and Vaccines organizations in strategic initiatives, including but not limited to, project management, site support, testing, deployment, and post implementation support. 
• Assist project and senior project leads with initial data and process analysis including but not limited to:  conducting research/interviews, identifying appropriate data resources, creating process maps, supporting project and change management plans, gathering data, preparing project outputs for assigned projects/analyses.
• Assume responsibility and apply complex techniques for assigned sub-projects or specific project components including but not limited to:  data capture, data modeling, analysis, innovative approaches, and Lean Six Sigma application, brainstorming, investigating theories, and project planning.
• Attend and provide background and supporting documentation/findings regarding data collection and analysis at various meetings and planning sessions.
• Participate in discussions with operations, OES, and management teams as required in carrying out special projects impacting the organization and productivity/process improvement initiatives.  
• Work with OES project leads to create, collect and analyze data around metrics, change/process/data management, scorecards, and project plans supporting various OES projects.
• Project coordination and control tasks include:  task and work flow planning, research approach planning, data source identification, clarification of project specification adjustments, identifying and collecting relevant and key records and documentation, general project related activities. 
• Support the preparation of project related reporting, development of user ready charts, and presentation materials for OES management and ultimately Executive Management.
• Provide on-the-job training to new team members as needed.
• Support IDBS implementation
     • Participate in IDBS related meetings (virtually or co-located) in support of the sites assigned 
     • Assist with To Be process mapping and future state process documentation 
     • Assist with process excellence activities to drive towards “Lab of the Future”
     • Partner with IT and IDBS to assist with IDBS related configuration for assigned site locations 
     • Review current state templates and regulatory requirements to ensure future state templates are accurate and appropriate
     • Assist with implementation activities including training at assigned site locations 
     • Accountable for site specific implementation
     • Assist with adoption
     • Track key measures associated with implementation and adoption for assigned sites
     • Remain as operational SME post go-live  
     • Participate in weekly Strategic Operations team meetings 

Qualifications
• Scientific background/experience strongly preferred. 
• Above average working knowledge of process / data analysis techniques and methodologies
• Strong working knowledge of Microsoft Office and other data capture, compilation and presentation tools
• Excellent written and verbal communication skills
• Proven self-starter with excellent problem solving skills
• Strong attention to detail/quality control skills while driving initiatives to closure
• Excellent critical thinking, multi-tasking, flexibility, quality, time management and analytical skills
• Excellent presentation and interpersonal skills, meeting the needs of all levels within the organization
• Ability to successfully and quickly comprehend, interpret, and apply various analysis techniques and methodologies
• Ability to succeed in a fast-paced, highly visible environment while establishing and maintaining effective working relationships with staff throughout the organization as well as clients

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.