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Safety Project Lead

IQVIA Holdings Inc.

Kirkland, Canada

JOB OVERVIEW

Job Profile Summary

Responsible for management and service delivery excellence of small to medium sized projects, as assigned by senior staff, covering single or multiple Lifecycle Safety functions (clinical trial and / or post-market). Contribute to customer-facing activities and oversight of operational service delivery, working cross- functionally and across the opportunity lifecycle.Provide support for customer service interface, integrating delivery into one seamless and transparent program for customers, aligned by accounts. Collaborate with global management team and integrated partners to develop and implement strategic initiatives/solutions to expand business, partnership, strengthen overall relationship and ensure global consistency.

Responsibilities

  • Manage customer interface and communication for assigned projects under guidance from senior team members. Represent Lifecycle Safety on projects; may serve as primary point of contact within Lifecycle Safety for all internal and external customers; liaise between internal/external customers and Lifecycle Safety operational teams.
  • Manage customer deliverables for assigned projects and bring continuity to project design and delivery through customer delivery under guidance from senior team members. Tactical, day-to-day customer-facing leadership at project level.
  • Responsibilities include project planning (timelines, deliverables), defining project/scope management, quality management and project financial management.
  • Performs role of solution architect responsible for crafting and defending proposed solutions to new standalone Safety business opportunities. Formulates operational budgetary assumptions and takes decisions to steer the creation of the budget, fulfil required customization of text and data. Acts autonomously as the Safety Subject Matter Expert (SME) and single point of contact for Governance, Executives and Integrated Partners in construction of proposed solution and defends the strategy and pricing from initiation through to delivery.
  • Represents as Safety SME. Provide leadership and accountability for customer-facing collateral and operational support to deliver key customer messages, working cross-functionally and across the opportunity lifecycle, integrating lifecycle safety core message delivery into customer facing material, presentations and meetings. Collaborate with senior leadership to implement strategic initiatives and ensure global consistency.
  • May support a program or customer portfolio of projects and therefore participate in provision of portfolio level metrics under the guidance of the Lifecycle Safety account owner.
  • Provide support for customer service interface from scoping stage, through proposal generation, bid defence to transition of work and service delivery; throughout the development and commercial lifecycle of the product.
  • Manage finances for assigned projects under guidance from senior team members. Work closely with senior team member to update financial systems, including revenue recognition, invoicing, project budget review, project financial analysis, pursuit of change orders.
  • Develop specialist expertise and may act as Subject Matter Expert (SME) on departmental or local initiatives.
  • Support start-up of new small to medium projects using standard operating procedures and best practices, including identifying potential risks during project initiation and implementing mitigation measures to.ensure seamless delivery at maintenance stage.
  • Attend meetings with internal (IQVIA cross functional project team members) and external (Customers and/or oversight group members) stakeholders. Provide project status updates; define processes; project planning/strategy.
  • Work with Sales and Proposals to ensure rapid, seamless, tailored responses to opportunities. Drive business growth by improving customer loyalty through enhanced customer relations, service delivery excellence and excellent customer communication as guided by senior team member
  • May assist with sales activities, and sales presentations (capabilities, bid defenses) and proposal development (strategy, costs and text), as needed under guidance of senior team member.
  • Participate in client and internal audits and inspections for assigned projects. Liaise with Quality Assurance staff and management in the compilation of corrective action plans.
  • Work closely with Lifecycle Safety Management to address problem areas and customer needs.
  • Perform other duties as assigned.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

  • Typically requires 0 - 2 years of prior relevant experience.

Knowledge

  • Requires knowledge of principles, theories, and concepts of a job area, typically obtained through advanced education.

Education

  • High School Diploma or equivalent
  • Health science or other directly related field

Additional Work Experience

  • 1 year's experience of Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) including project management

OR

  • Equivalent combination of education, training or experience

Skills and Abilities

  • Understanding of applicable global, regional and local clinical research regulatory requirement; i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines, IQVIA Standard Operating Procedures.
  • Willingness to increase knowledge across Lifecycle Safety service lines and develop new skills.
  • Strong prioritization, planning and organizational skills
  • Effective verbal and written communication skills including ability to work and lead teleconferences
  • Good collaborative and organizational skills.
  • Ability to work on multiple projects and manage competing priorities.
  • Ability to manage ambiguity.
  • Accountability, ownership and transparency.
  • Creative and innovative, initiative and pro-active.
  • Customer focused with effective relationship building skills.
  • Effective motivating, influencing and conflict resolution skills.
  • Good presentation skills
  • Ability to establish and maintain effective working relationships with coworkers, managers and customers.

Standard ADA Settings

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection

Office Environment

Physical Demands

Physical Demand

N/A

Rarely

Occasionally

Frequently

Constantly

Sit at a desk or table with some walking, standing, bending, stooping, or carrying of light objects.

X

Use hands and fingers to handle and manipulate objects and/or operate equipment.

X

Travel Requirements

Frequency

Brief Description

Frequent

Requires frequent domestic and occasional international travel

The above information on this description has been designed to indicate the general nature and level of work performed.It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.While this is intended to be an accurate reflection of the job, management reserves the right to revise the job at any time

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

Job posted: 2021-01-08

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