Medical Information Ops Specialist (1Y Contract)

Joining IQVIA, the world’s leading comprehensive Human Data Sciences organization and working in partnership with a major Pharma company, these positions will put you at the forefront of Patient Safety. With daily direct contact with Health Care Professionals (HCPs) and patients, the very people we are working to help, this is a highly visible and important role within IQVIA, essential to our core goal of patient safety. You will work within a motivated, global well-trained Lifecycle Safety team. Depending on your level of experience, the roles will vary and may include leadership responsibilities and Subject Matter Expert (SME) trainer responsibilities in the following therapeutic areas:   Respiratory; Infectious diseases, Immunology and Inflammation; HIV & Oncology.

You will benefit from joining the largest safety department in the world and working within an industry-leading, best-practice environment. To ensure you contribute to the business and grow your career, you will also benefit from ongoing training and development from our in-house safety experts to plan and progress your MI career.

*Please note: Work hours are staggered for this role and will require someone with the ability to work on shifting schedule and public holidays*

PURPOSE

In this MI role, you will use both your scientific background and your language expertise to share medical information and receive and document adverse events. You will be required to perform key medical information call center services and review, assess and process safety and product quality information to help optimize the safety profiles of products marketed around the world. You may be in regular communications with our client, patients and HCPs and for some roles, depending on levels of experience, you will be required to lead and provide oversight and could be a subject matter expert/trainer in each therapeutic area. 

RESPONSIBILITIES

• Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required. This does NOT include commercial sales support except managing medical information requests forwarded by the sales representative on behalf of an HCP.
• Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites.
• Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
• Depending on your experience, some roles will require you to provide leadership training and mentoring for less experienced team members of staff, and assist managers with appropriate allocation of resource.
• Build a positive, collaborative team environment with other Lifecycle safety team members
• Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written and verbal skills in English and required language
• Excellent professional telephone behavioral skills
• Ability to work flexibly, organize own workload and effectively manage competing priorities.
• Excellent attention to detail and accuracy maintaining consistently high-quality standards.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Willingness to learn new skills and flexibility to support business needs
• Apply knowledge and expertise, to contribute to and provide solutions to process improvements
• Some roles require Leadership skills to support and train team members (depending on role/experience)

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree in a scientific or healthcare discipline, preferably Pharmacy or nursing background.
• 1- 2 years’ experience in the field of Medical Information call center or an equivalent combination of education, training and experience. Experience in Lifecycle safety (Pharmacovigilance, Medical Information, Aggregate Reporting, Risk Management etc.) is a distinct asset.
• For lead/SME roles an additional 2 years of pharma industry experience and specific experience related to various Therapeutic areas 
• Bilingual in English and Korean language is required at a minimum
• Language fluency to level C2 CEFR (Common European Framework of Reference) or B2 (the latter dependent on needed language) at a minimum is required

PHYSICAL REQUIREMENTS

• Extensive use of keyboard requiring repetitive motion of fingers.
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• Regular sitting for extended periods of time.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.