Patient Support Center Project Lead - Durham, NC - 2724226

The Project Lead is primarily responsible for providing leadership through guidance, motivation, coaching, skill development, performance management, and administrative support to the District Leaders.

Job Responsibilities:

• Create, implement and communicate the operational vision for the assigned team and monitor progress towards agreed upon IQVIA and Customer performance expectations. 
• Act as liaison with assigned customers and provide overall leadership and management for the assigned program. In this role, you will be
• Lead a contact center team providing support for enrolled patients utilizing a pharmaceutical product treating chronic diseases.
• Maintain a diverse and motivated team using the employee relations policies,
• Maintain fiscal responsibility of the IQVIA team and complete each year within assigned budget.
• Provide functional leadership and direct management of the assigned customer program.

Minimum Job Requirements:

• Bachelor’s degree required.
• 3+ years of management experience required.
• Patient Services management experience preferred. 
• Minimum three years of experience in the following areas: Pharmaceutical Industry, Healthcare, Customer Service, Contact Center.
• Advanced computer skills knowledge and data base knowledge required
• Proficiency using desktop software and applications (i.e. Salesforce, telephony platform)
• Demonstrated experience in effective financial budget management required
• Excellent presentation skills.
• Enthusiastic, positive attitude and ability to motivate others.
• Excellent organizational skills
• Strong professional presence in working with internal and external customers.
• Strong verbal, listening and written communications skills, as well as outstanding interpersonal skills required.
• Experience supporting large teams.
• Proficiency in Microsoft Office software (Word, Excel, Access, PowerPoint), including extended Outlook functions and complex Excel functions.
• Exceptional interpersonal, customer service, problem-solving, and conflict resolution skills.
• Strong coaching and leadership skills.
• Decisiveness and attention to detail.

IQVIA offers a friendly, progressive work atmosphere and a comprehensive benefits package including medical, dental, life insurance and vision coverage, tuition assistance, bonus plan and 401(k).

EEO Minorities/Females/Protected Veterans/ Disabled

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.