Account Manager, Language Services

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.

If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

Account Manager role within the Client Management team

Language Services, PCS

Lyon, France

This is an exciting opportunity to join the Client Management side of our Language Services team within the Clinical Research Industry. Do you have an interest in languages? Are you interested in coordinating clinical translation & linguistic validation projects, putting your client management skills to use, while focusing on excellent customer service? If you are looking to join a company, which will offer you a strong support network with an inspiring and motivating working environment, then this is the job for you.

We currently have an opportunity for an Account Manager, a client-facing role. As the client's main point of contact throughout the lifetime of a project, successful candidates must possess exceptional communication and customer service skills. Applicants must also be able to demonstrate drive, passion, great attention to detail and be comfortable managing a variety of tasks at one time.

As an Account Manager, you will be dedicated to several key clients and asked to ensure clients' satisfaction by analyzing their needs, offering appropriate solutions and quotes (budgeting, proposal writing, client relationship management, timeline planning) coordinating with internal teams and with external parties.

You will be trained to process a request in autonomy, using standard tools and quality processes and with an appropriate client-facing attitude.

Our Language Services team is part of our Commercialization and Outcomes group with offices based in France, Spain, UK, US and Korea. The team provides the coordination and management of Translation and Linguistic Validation projects for both internal ICON groups and external clients.

To succeed you will need:

Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints,Experience in client services/account management,Experience in the translation industry,Experience in the domain of clinical outcomes assessments and/or knowledge of linguistic validation is a plus,Process-driven and strong attention to detail with superior organizational skillsStrong team playerExperience in managing multiple, varied tasks simultaneously and independentlyMS Office SuiteEnsure delivery of finished product at the expected level of quality within the set timelinesAdministrative follow-up of the projects from launch to finalizationSelf-motivated and comfortable working both independently and as part of a team

Benefits of Working in ICON:

Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.