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IT Support
IQVIA Holdings Inc.
Milan, Italy
We are looking for Junior IT Support who:
- Configures, installs, maintains and upgrades computer systems hardware and software
- Administers and maintains security of operating systems
- Restores files or systems by designing, writing and implementing back-up procedures
- Provides operational support for the organization's information systems and peripheral equipment such as smartphones, tablets, laptops, desktops, printers and storage devices
Essential Functions
- Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
- Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction
- Provide training to end-users when indicated
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services
- Perform other duties as required
- Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
- Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates
Qualifications
- Associate's Degree Pref
- 2-3 yrs in Information Technology Pref
- 2-3 yrs of Customer Service Pref
- Provide training to end-users when indicated. Intermediate
- staff in areas such as problem resolution, Beginner
- communication, etc. Intermediate
- Maintain a thorough working knowledge of the day-to-day operating in the environment Intermediate
- Maintain a working knowledge of standard applications like MS Office and Outlook Intermediate
- Service Desk and IT Operations procedures related to Intermediate
- Perform other duties as required. Beginner
- May be required to perform duties outside working Intermediate
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At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.
Job posted: 1970-01-01