IT Support Engineer

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

IQVIA are seeking an IT Site Support Engineer 1 to join our team based in Switzerland (Risch-Rotkreuz) Permanent role - office based. Part-Time hours (50-100% ).

Work for IQVIA, FORTUNE 'World's Most Admired Companies' list 2019 and a team of 61,000+ employees in over 100+ countries who share a passion for solving complex problems to help clients drive healthcare forward.

The role:

Using remote control tools or hands-on solve Tier 2 tickets or tickets passed to local Site Support queue by the Service Desk for the Switzerland office.

Responsibilities:

• Maintain a working knowledge of Service Desk and IT Operations Procedures related to IT End User Platform Support & available tools and client/business applications & of the day-to-day operating environment.
• Provide assistance in the areas of Site Support and project specific assignments
• Support global projects deployment.
• Build computers using IQVIA image and in accordance with IQVIA Work Instructions.
• Maintain proper asset management according to IQVIA standard in global IT Asset Management tools/systems (ITAM, Service Now CMDB).
• Provide support for business applications which need to be resolved locally.
• Provide training to end-users in standard Windows OS and Microsoft Office 365.
• Escalate more complex problems to the Senior IT/IT Director or reassign tickets in Service Now to the appropriate Support Teams.
• Perform other IT duties per Manager request.

You will have:

• Ideally have worked within an IT remote support role previously.
• Proven ability to learn and apply new technology.
• Knowledge of Windows & Apple OS administration - Primarily Windows 7 (and ideally Windows 10)
• Have successfully executed deployments, upgrades and new installations of hardware and software.
• You will be professional, flexible and well organised as well as having excellent communication skills with the ability to deal with customers of various levels and technical knowledge.
• You must be fluent in English and German

Why join us?

Ongoing development is vital to us enabling you to have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set. Our benefits package is competitive, our scope is international, and we genuinely care about our people and their success.

Alternative job titles could include IT Support, IT Helpdesk, Tech Support, 1st Line IT Support, Internal IT Support, 2nd Line Support, IT Assistant, IT Systems Technician, Support Analyst, IT Support Analyst.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.