Senior Application Support Engineer

At Parexel Informatics the work we do matters. We are an innovative technology company and the software platforms we build revolutionize medicine by cutting the time it takes to bring lifesaving drugs to market.

This role is based in our new modern state of the art office in Nottingham city centre which has excellent transport links, onsite catering and has a great working environment with the feel of an innovative technology company.

Job Purpose

We are looking for an experienced Senior Application Support Engineer for an exciting and rewarding position within our research and development department.

This is a new team that is being created to support our wide range of applications solving technical problems and defects. You will have space to take your ideas, develop and realise them in a cross-functional department, working with wider areas of the business on a range of software platforms and projects, solving interesting and complex problems.

Parexel is leading the way in the adoption of cloud technologies for clinical trials and is a Tier Zero Microsoft partner. As such exposure to cloud computing and Microsoft Azure is desirable, although not essential.

Key responsibilities:

Work as part of a new Engineering Support team, as well as work alongside a cross-functional Agile development team consisting of software engineers, testers, architects and product owners to ensure excellent maintenance of our many applications.Actively conducting the delivery of maintenance releases of software to address support issues in a timely manner and to agreed quality criteria.Be prepared to continuously improve as an individual and actively support the continuous improvement of your team in partnership with the lead support engineersLiaise with other teams and key individuals in a cross-functional dev-ops environment and the stakeholder communityTroubleshoot functional and performance issues in both development and production systems and help feedback into improved design, implementation and process as appropriateEnsure project deliverables (software and documentation) achieve the industry regulatory and company standards.QualificationsSkills and experience:

Supporting software in a modern programming technology such as Microsoft Stack, definitely .NET C#Good diagnostic, analytical and problem-solving skills demonstrated by a track record of being application analystSupporting cloud-native applications preferably using Microsoft AzureSupporting web applications, Rest APIs and servicesIdeal, but not essential, to have some exposure to using Delphi (for support of legacy applications)In-depth knowledge of SQL in either Oracle or an MS SQL server environmentITIL qualifications will be of benefitSolid technical background with a demonstrable understanding of modern technologies, frameworks and design patternsGood inter-personal and communication skills and a willingness to interact with different teams, senior colleagues and management within engineeringIn return we will be able to offer you a structured career pathway and development within the role including awareness and understanding of the industry. Your hard work will be rewarded with a competitive salary and benefits package including 25 days holiday per year, pension scheme, life assurance, long term disability insurance, a health cash plan and other leading edge benefits that you would expect with a company of this type.

Apply today to begin your journey!