Mgr, Safety Opns Team

• Contribute, drive and lead on global initiatives e.g. Change management; Subject Matter Expert Committees; SOP Review Committees; Retention, Engagement, training, processes etc.
• Actively develop, lead and implement plans for measuring and improving employee engagement ensuring global consistency.
• Maintain open and regular communication with direct reports to ensure a supportive working environment.
• Initiate, lead, implement and support operational decisions in collaboration with senior management
• Ensures financial project performance through oversight of key performance metrics (revenue, direct costs, time-sheet costs, utilization and realization).
• Act as mentor and coach to less experienced service operations managers as appropriate.
• Direct project resource assignments staff hiring; terminations; training in collaborations with senior management.
• Attendance and contribution at client meetings where appropriate.
• Provide support in delivering client-focused solutions in line with IQVIA business models
• Manage and support the team to ensure project KPI’s are being met and support the team in resolving any client related issues
• Collaborate with other managers to address problem areas, departmental resources, work scheduling for current and projected projects, staffing needs, equipment needs, and projected peak workloads, ensuring global consistency.
• Monitor, assess and report utilization of staff. Identify and implement solutions for poor utilization of staff, ensuring global consistency.
• Ensure direct reports are cross trained on Lifecycle Safety service offerings as needed; monitor and develop training plans; identify training and development needs of staff in collaboration with Lifecycle Safety senior management.
• Direct, lead and encourage direct reports in continuous improvement of department work processes, procedures and infrastructure. Instruct and lead direct reports in efficient management of project budgets through effective timesheet reporting.
• Work closely with other managers.
• Monitor and ensure that operational processes and department deliverables meet expected quality financial, productivity and utilization standards and targets.
• Ensure timely movement of project work through the process steps, in accordance with governing SOPs, ICH/FDA regulations and guidelines, working instructions and client expectations.
• Ensure that staff have been trained on and are following required Standard Operating Procedures (SOPs), Good Clinical Practice (GCP), Good Pharmacovigilance Practice (GVP), FDA and ICH guidelines and regulations, Working Instructions and project instructions as required.
• Perform other duties as assigned.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.