Test Article Coordinator III

Job Overview:

Test Article Coordinator III

Do you have a passion for Customer Service? Tracking Samples? Are you Detail-Oriented? Interested in Growing Your Career? Please keep reading…

We have a great opportunity for a Test Article Coordinator III in our Dose Formulations Department in Madison, WI. Covance’s work in developing new pharmaceutical solutions has an incredible impact on millions of lives worldwide. Be a part of this life-saving work and help improve patients' lives while growing your career.

In this role, you will perform a variety of test article and sample management responsibilities in compliance with appropriate SOPs and regulatory guidelines, in support of departmental operations.

Duties and Responsibilities : Performs any combination of sample management tasks; including labeling, transferring, tracking, inventory reconciliation, archival, and disposal of test article and/or samples. Reviews shipping paperwork against protocols and eNotes. Coordinates retrieval, check out, and return of study related materials and documents appropriately. Responsible for entry and accuracy of client material inventories. Solves problems independently, contacting internal or external clients for clarification as needed. Handles internal and external customer inquiries and requests and may correspond directly with external customers. Determines disposition of study specific test articles and samples. Maintains storage units in accordance with GLPs, SOPs, and Policies and Procedures. May be on-call after hours to respond to storage unit alarms. Maintains and organizes the storage units to ensure integrity of study related materials. Performs one of the following tasks proficiently and starts to learn the second: Completes receipt and log-in of study-specific and non-study specific materials within the appropriate data acquisition system.  Completes shipment of all materials and documents disposition appropriately. Assists in training and mentoring of new employees, works with and directs less experienced staff. Oversees and reviews work of peers, as appropriate. Prioritizes workload and/or special projects on a daily basis. Identify potential areas for improvement, provide possible solutions, and assist with implementation.

#LI-DZ1 Education/Qualifications:Associate degree Experience:At least 2-3 years’ applicable experience. Additional experience may be substituted for degree. Excellent customer service skills including attention to detail, accuracy, confidentiality and effective communication skills. Ability to identify and communicate customer service needs. Effective conflict resolution skills. Ability to use a variety of computer applications and proficient at the department specific software used. Excellent documentation skills. Working knowledge of company procedures for the sample management process.