Client Services Manager: Payer and Provider Segment

Client Services Manager

Payer & Provider Client Services, Information Assets & Offering

Job Overview:

Responsible for account and engagement management of Provider and Payer engagements to a variety of healthcare clients ranging from hospital systems, specialty practice groups, integrated delivery networks, health plans and PBMs. Responsible for quality and service to client, ensuring client obtains maximum value from products and services.

Essential Functions:

• Lead new client implementations and serving as project leader between the client and IQVIA by translating client needs into action plans;
• Partner with broader IQVIA Provider and Payer delivery teams on documenting business rules and creating deliverable packages;
• Provide in-depth training in IQVIA data assets and all components of our Analytic
  methodologies (i.e., Referral, Provider Procedure, and Site of Service reporting, patient utilization patterns, etc.)
• For Physician Insights 360 clients (PI360):
  • Lead user interface tool training and summarized data file training using SQL backup tables to address clients’ business needs;
  • Provide guidance and consultation on use of the PRM module to support liaison and other marketing outreach activities initiatives;
  • Perform full assessments of client needs on a regular basis to create action plans to maximize PI360 services through additional training and/or by conducting value-added services utilizing data extract and/or custom analytic deliverables
• Responsible for client success with active account management to identify training needs or opportunities for additional offerings where the Sales and Offering teams can be connected

Qualifications:

• Bachelor's Degree Req
• Ten (10) years of relevant work experience Req
• Healthcare industry experience Req
• Experience developing and delivering training to clients Req
• Knowledge of healthcare transactions/claims Req
• Extensive client experience and proven history of client success Req
• Strong communication skills, including ability to train clients on technical/analytic
  concepts and experience presenting to a diverse audience ranging from senior
  executives to IT personnel Req
• Project management experience in overseeing or contributing in difficult, multi-discipline projects Pref
• Experience analyzing relational databases using SQL Preferred

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.