IT Change & Configuration Analyst

This position is for Calyx, formerly Parexel Informatics. With 250 new drug approvals in its history, Calyx has supported over 25,000 trials involving more than fourteen million patients. Through its transition, the company will continue its focus on providing innovative technology solutions and services to speed the discovery of new treatments.

Calyx about us:

“Through innovative eClinical solutions and services, Calyx turns the uncertain into the reliable, helping bring new medical treatments to market faster. With deep expertise in clinical development and more than 25 years of supporting trial sponsors and clinical research organizations (CROs), Calyx harnesses that intelligence and activates its potential to solve complex problems, deliver fast insights, and get new drugs to market every day.”

Job Purpose:

The IT Change and Configuration Specialist will work closely with all other teams in the identification, classification and specification of configuration items (CIs) and their inter-relationships. Responsible for ensuring that the IT Change Management process is fit for purpose and used correctly. Ensuring Change controls are in place and governance of all IT Changes is implemented and maintained, to provide effective control and reduction of risk to the availability, performance, security and compliance of business services.

The role takes a holistic, end to end perspective of the Service(s) and ensures that any cross-functional or internal/external team or technology issues are minimized and do not negatively impact on the customers of the service(s).

Key Accountabilities:

To promote IT Service Management good practice, such as the ITIL Framework, in all areas of work and assess the success of this for the end users. Leads the assessment, analysis, development, documentation and implementation of Changes based on the quality of RFCs and adherence to the prescribed Change Management process. Developing implementation plans for complex RFCs Evaluates risks to the integrity of the service environment, in proposed Change implementations Reviews effectiveness of Change implementations Suggests improvements to organizational procedures governing Change Management Agrees scope of Configuration Management policies, processes and work instructions. Identifies appropriate tools and techniques to ensure CI data is accurate, current and complete. Contributes to the development of Configuration Management strategies, policies, standards and guidelines. Ensures that operational processes are in place to maintain secure configuration, consistent classification and management of CIs, and for the verification and audit of configuration records. Ensures that users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates. Performs internal, or assists with external, CI audits. Ensure IT Service Customer/Consumer satisfaction with the IT Services delivered. Ensure the highest level of IT service quality, closely liaising with IT Service Providers, Service Management process owners and managers, Corporate IT, Solution Groups, and other stakeholders etc. Compiles operational metrics and performance reporting.

Accountability and Supporting Activities

Change management and configuration management

QualificationsSkills: Proven track record of Change and Configuration Management within a large-scale, enterprise technical environment is essential Understanding of complex IT Change Management Operations Solid understanding of a CMDB and the linkages to all other ITIL processes Experience of strong internal and external client and stakeholder engagement skills Basic Technical knowledge of the modern IT stack. ITIL certified; promoter of service excellence Excellent communication, interpersonal and influencing skills. Understanding of the SIAM Model. Knowledge and Experience : Experience in an IT Service Delivery function, including solid experience of dealing with Change and Configuration Management, typically gained over 3-5 years. Experience using ServiceNow or other Major ITSM Tools ITIL Certified Experience working with other ITSM teams such as Incident Management, Problem Management, Release Management and Event Management Has experience communicating across operational, business and customer boundaries, can communicate IT service performance in non-technical, business-oriented language. Experience producing high quality reports. Extensive experience in command and control scenarios.

Education: BSc in Computer Science, Information Technology, or related field or equivalent working experience.

Location:

Our modern state of the art office is based in Nottingham city centre, we have a great working environment and the feel of an innovative technology company. Currently we are working from home but when the office reopens this role will be office based.

Benefits:

In return we will be able to offer you a structured career pathway and development within the role including awareness and understanding of the industry. Your hard work will be rewarded with a competitive salary, bonus and benefits package including 25 days holiday per year, pension scheme, life assurance, long term disability insurance, a health cash plan and other leading edge benefits that you would expect with Calyx.