Account Support - Administrative

Account Support - Administrative Req ID #:  76616 Location: 

Dublin, IE, D09 For nearly 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary We are seeking a Account Support - Administrative for ourMicrobial Solutions site located Dublin.

The following are responsibilities related to theAccount Support - Administrative:

Responsible for achieving quarterly and annual sales targets for assigned product line and services in a designated geographical region. In addition, responsible for providing technical guidance in support of the Account Management and Global Account teams.

Essential Duties and Responsibilities: Assist in sales program in assigned territory applying technical/scientific skills to develop existing accounts and compete for customers. Assist Account Management with presenting global capabilities, qualifying leads, demonstrating added value and closing new business opportunities by providing scientific support during sponsor teleconference calls, field visits and at scientific trade shows. Provide technical leadership and direction to support customers and the Account Management and Global Accounts team. Provide training and technical support in assigned territory; analyze customer data and validation plans. Recommend or perform remedial actions to troubleshoot customer issues related to instrumentation, application, reagents and software. Establish regular interface and communication with the Account Management and Global Accounts team to relay shared goals and targets; develop co-strategies to achieve defined targets; and work cohesively as a team to provide excellence in service to clients. As required, give overview of assigned product line and services to internal and external contacts. Share portfolio opportunities to appropriate account manager. Communicate Business Unit product and services updates to Sales Management team in a timely manner. Develop opportunities and qualify account leads through frequent customer contact and prospecting. Gather data on potential customers in the designated geographic region. Build relationships with customers to influence the acceptance and use of company products and services. Communicate available products and services and inform customers of new products and services in a timely manner. Work with Manager to handle initial inquires and qualify all prospective opportunities. Work with Manager to prepare and implement a comprehensive territory management plan to indicate target opportunities, potential new accounts, expansion of existing accounts and an analysis of competitor accounts. Utilize CRM to capture customer information. Participate in sales meetings as required. Complete all required sales documentation in a timely manner. Perform all other related duties as assigned.

The following are minimum qualifications related to theAccount Support - Administrative position: Education: Bachelor’s degree (B.A. /B.S.) or equivalent in related scientific discipline. Experience: Minimum 1-3 years of relevant industry experience. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Certification/Licensure: Valid driver’s license required. Other: Must possess excellent communication and presentation skills. Proficient in the use of standard office computer applications (word processing, spreadsheets, presentations, e-mail).

About Microbial Solutions

Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased  to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity 

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet

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