Digital Data Quality Analyst - Salesforce

Digital Data Quality Analyst - Salesforce Req ID #:  169691 Location: 

Wilmington, MA, US, 01887 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.    Job Summary The Digital Data Quality Analyst is responsible for the quality of the customer data in Salesforce by researching, maintaining, compiling, and analyzing data to keep customer information current and accurate.  

Essential Duties and Responsibilities:

•    Work to cleanse customer data using existing internal resources and new external tools.

•    Research customer data to ensure our information is accurate and current using internal and external resources.

•    Maintain and develop global customer and territory account assignments to analyze information to support account manager customer interaction.

•    Perform Ad-hoc reporting and analysis as needed.

•    Analyze account data and distribute relevant information to the appropriate people.

•    Assist in preparation and development of analysis of materials for presentations and meetings.

•    Assist in development of analysis and presentations for management.

•    Seek and obtain customer database materials from internal sales/marketing, customer services areas and all external networking interaction.

•    Maintain and add knowledge on all company products and services.

•    Participate in meetings and product trainings as required.

•    Perform all other duties as assigned. Job Qualifications

•    Education: Bachelor’s degree (B.A/B.S.) or equivalent in business or related discipline.

•    Experience:  Two to four years related experience.  

•    An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

•    Certification/Licensure:  None.

•    Other: Excellent organization and communications skills.   Salesforce and Excel experience recommended.   Proficient in the use of standard office computer applications (word processing, pivot tables, spreadsheets, Power Point, e-mail).   Ability to use internet and other search tools to research business leads.

IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

Vaccine Mandate

Charles River is a U.S. Federal Contractor.  As a result, we must follow the Presidential Executive Order to mandate vaccinations, and ensure our employees are fully vaccinated against COVID-19.  Our main priority is the wellbeing, health, and safety of our people. We require proof of vaccination from all employees. 

Anyone with requests for disability-related and/or religious exemptions should contact Talent Acquisition (crrecruitment_US@crl.com) so that information can be provided about the accommodation process at Charles River.

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.  

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 18,000 employees within 100 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of >80% of the drugs approved by the FDA for the past 3 years.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

Nearest Major Market: Boston

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