Key Account Manager (CH and Pharma solutions)

Key Account Manager (CH and Pharma solutions)

Responsibilities

• Provides the key client relationship to a client or clients through relationships with senior managers in the client organization.
• Grows revenue by leveraging the full IQVIA offerings and identifying new business opportunities.
• Understands the key priorities of the client to achieve or exceed the assigned revenue and growth goal in assigned account(s) or sales territory.
• Based on long term relationship with client, acts as advisor on marketing, market research, sales management, industry issues, trends and IQVIA product, consulting and service capabilities.
• Anticipates clients’ needs and, in collaboration with IQVIA marketing, sales specialists, consulting and client service, develops and presents proposed solutions to client's complex business issues.
• Identifies and leads the pursuit of the targeted new business and contract expansion opportunities within assigned account(s). Typically interfaces with marketing, market research, sales management and/or IT at the manager level in existing and prospective client(s). Represents the company to the client and the client to the company in all sales related activities.
• Monitors client satisfaction with contracted deliverables and works with sales management team and Client Service’s management to achieve and maintain a high level of customer satisfaction.
• Effectively manages renewals and subscriptions.
• As required, may participate in contract renewal efforts on large contracts. May work with global and regional account management in the pursuit of multi-country opportunities.

Education

Bachelor's Degree

Work Experience

Five (5) years relevant sales/service or marketing experience

Skills and Abilities

• Ability to build strong customer relationships
• Effective negotiation skills
• Demonstrated analytical skills
• Possesses flexibility to work in a fast-paced dynamic environment
• Strong verbal communication and listening skills
• Excellent organizational and follow-up skills
• Ability to simultaneously handle multiple priorities
• Excellent collaboration and team building skills
• Assumes personal responsibility for actions
• Demonstrates a high level of accuracy, even under pressure
• Seeks to acquire knowledge in area of specialty
• Demonstrated customer service skills

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.