Associate Systems Designer - EMEA

Summarized Purpose:

Serves as a project start-up lead responsible for designing and delivering basic interactive voice/web response system solutions. Reviews business and user needs, documents requirements, and assists in designing the functional specifications for systems. Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

Essential Functions:

During start-up acts as primary liaison between the client and team ensuring timely delivery of IRT start-up servicesManages multiple small/limited scope design projects and associated system changes/enhancements by gathering and writing requirements and technical specifications for interactive voice and/or web response systems, integrations and reports.Acts as a liaison with developers and validation staff to coordinate system design activities prior to launch and during the process of system changes/enhancements. Assists in developing time and resource estimates of requirements and design initiatives.Performs informal testing of systems designed.Facilitates system capabilities discussions and presentations of systems designed.Summarized Purpose:

Serves as a project start-up lead responsible for designing and delivering basic interactive voice/web response system solutions. Reviews business and user needs, documents requirements, and assists in designing the functional specifications for systems. Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

Essential Functions:

During start-up acts as primary liaison between the client and team ensuring timely delivery of IRT start-up servicesManages multiple small/limited scope design projects and associated system changes/enhancements by gathering and writing requirements and technical specifications for interactive voice and/or web response systems, integrations and reports.Acts as a liaison with developers and validation staff to coordinate system design activities prior to launch and during the process of system changes/enhancements. Assists in developing time and resource estimates of requirements and design initiatives.Performs informal testing of systems designed.Facilitates system capabilities discussions and presentations of systems designed.Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2 years).

Knowledge, Skills and Abilities:

Solid understanding of system development life cycle and requirements methodology and best practicesFamiliarity with data manipulation and presentation tools (e.g., SQL, report writing packages, and Microsoft Access)Good computer skills with knowledge of Microsoft Word, Excel, Visio and PowerPointBasic understanding of writing design specifications for systemsBasic project management skills to efficiently bring projects to completion, including good planning and organizational skillsGood business skills including documentation, presentation, interpersonal, and communicationGood problem solving and analytical skillsCapable of adapting to changing priorities and working as a member of a multi-disciplinary, cross-functional teamPPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.Able to work upright and stationary for typical working hours.Ability to use and learn standard office equipment and technology with proficiency.Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.May require travel. (Recruiter will provide more details.)Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2 years).

Knowledge, Skills and Abilities:

Solid understanding of system development life cycle and requirements methodology and best practicesFamiliarity with data manipulation and presentation tools (e.g., SQL, report writing packages, and Microsoft Access)Good computer skills with knowledge of Microsoft Word, Excel, Visio and PowerPointBasic understanding of writing design specifications for systemsBasic project management skills to efficiently bring projects to completion, including good planning and organizational skillsGood business skills including documentation, presentation, interpersonal, and communicationGood problem solving and analytical skillsCapable of adapting to changing priorities and working as a member of a multi-disciplinary, cross-functional teamPPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.Able to work upright and stationary for typical working hours.Ability to use and learn standard office equipment and technology with proficiency.Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.May require travel. (Recruiter will provide more details.)