Supervisor, Records Management

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health. 

Job Summary

Manages Records Management or technically related non-exempt staff working in support of projects within a designated office, country, or region. Manages a team of Records Management or technically related non-exempt staff working in support of projects within a designated office, country or region. Ensures all work is conducted in accordance with Standard Operating Procedures (SOPs), policies, practices, good clinical practices, applicable regulatory requirements, and meets quality and timeline metrics. May apply Records Management expertise to provide project related assistance across complex and multiple project(s).

Responsibilities

• Participate in the selection and onboarding process for new staff by conducting candidate review and participating in the interviewing process
• Conduct onboarding training for new staff in conjunction with Human Resources and Learning and Development training programs
• Ensure that staff have the proper materials, systems access and training to complete job responsibilities
• Provide oversight for the execution of the training plan, SOP review and mentored training experiences, as applicable
• Participate in the allocation of resources to projects by assigning staff that are appropriate to their experience and training
• Manage the quality of assigned staff's work through regular review and evaluation of work product
• Identify quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff
• Ensure that staff are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by Records Management
• Manage staff in accordance with organization’s policies and applicable regulations
• Responsibilities include planning, assigning, and directing work, appraising performance and guiding professional development, rewarding and disciplining employees, addressing employee relations issues and resolving problems.
• Approve actions on human resources matters

Minimum Required Education and Experience

• Bachelor's Degree Bachelor's Degree in health care or other scientific discipline or equivalent combination of education, training and experience required
• At least 4-5 years’ experience working in clinical research or technically related areas.
• Advanced knowledge in records management or technically related areas, International Conference on Harmonization (ICH), Good Clinical Practice (GCP), relevant local laws and applicable regulatory guidelines.
• Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint.
• Strong leadership skills and ability to manage and lead others.
• Strong written and verbal communication skills including good command of English.
• Excellent organizational and problem-solving skills.
• Effective time management skills and ability to manage competing priorities.
• Ability to establish and maintain effective working relationships with internal and external clients.
• Ability to perceive and analyze problems, develop solutions, and make sound management decisions.
• Ability to achieve productivity despite time pressure constraints.
• Ability to handle multiple tasks and projects within defined timelines and balance competing priorities.
• Position requires a significant amount of writing and keyboarding involving repetitive motions with fingers and sitting for prolonged periods of time.
• May require occasional travels.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.