Business Analyst (Clinical Operations Account Reporting)

Business Analyst (Clinical Operations Account Reporting)

Under broad guidance, provides reporting and analytics to ensure clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.

Essential Functions

• Must have analytical thinking skills
• Advanced Excel skills required and Spotfire development skills highly desirable.
• Must have in-depth understanding of R&DS data, its systems and data flow.
• Familiarity with CTMS, QRPM-PPM and RM, PeopleSoft, Clinical Analytics all highly desirable
• Ensures fulfillment of reporting and ad-hoc client requests to build client satisfaction, under supervision
• Assists team members to build, establish and maintain effective business relationships with Account Teams to proactively support their needs focused on reporting and analytics.
• Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
• Supports the Account Reporting team with all standardized processes, including refreshing Spotfire data tables, data collection, data validation, quality checks for reporting.
• Support the Account Reporting team with ad-hoc requests, such as analytics and metric calculations.
• Support the Account Teams with access management and audits of their Account Workspaces
• Maintains effective internal communications with Account Teams and functional groups
• Researches, analyzes and responds to internal customers that require an in-depth understanding of the client’s existing contracts.
• May mentor and lead other client service reps and represent the manager in their absence.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• Typically requires 2 - 3 years of prior relevant experience.

Knowledge

• Requires intermediate level knowledge of principles, theories, and concepts of a job area, typically obtained through advanced education combined with experience.

Education

Bachelor's Degree, or advanced schooling or certification in relevant fields (e.g.: analytics, statistics, etc.)

Additional Work Experience

• Four (4) years of related work experience
• One (1) to two (2) years experience with IQVIA
• Broad knowledge of the concepts, practices and procedures of business analytics
• Broad knowledge of IQVIA products and the Pharmaceutical industry
• Advanced proficiency in Excel
• Must be good in power point, SharePoint and IQVIA datasets
• Willing to learn analytical tool  (e.g. Spotfire)
• Strong team player with ability to work independently
• Comfortable working remotely and within a virtual global team
• Should have excellent written and verbal communication skills
• Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
• Demonstrated problem solving, analytical and strong customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business environment
• Ability to travel to IQVIA offices as appropriate

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.