Manager - Production/Operations Environment Tuesday to Saturday 9am to 5pm

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

This role will be within our sample processing area. We are ideally looking for a strong professional manager who is able to manage a large team in a high volume processing department.

PURPOSE

Manage the activities, operations and performance to ensure daily requirements of the department are met in a quality

manner. Plan for department growth, drive new department initiatives and new product development.

RESPONSIBILITIES

• Ensure that the daily requirements of the department are met through planning, coordination and operational leadership.

• Foster unified environment leading to increased employee engagement

• Purchase equipment within established parameters for the position or recommend items to be purchased to the head of

the department.

• Maintain forecasting tools and use to monitor expected future staffing requirements.

• Develop customer service metrics and contribute to regional operational reporting requirements.

• Continually communicate company strategies, progress, and areas of focus.

• Identify financial opportunities and performance efficiencies and implementing process improvements and cost saving

ideas.

• Ensure adherence to appropriate quality control systems and procedures. Maintain SOPs to ensure all procedures are

documented and required amendments to procedures are highlighted and progressed immediately.

• Oversee the timely completion of incident reports and assigned internal/external audit findings.

• Keep abreast of new technical developments.

• Maintain a high level of awareness of safety procedures/good housekeeping.

• Promote or organize development opportunities for the staff.

• Engage in a high degree of interaction with internal departments and discussions related to new service offering and

customer needs.

• Implement discipinary action as needed.

• Ensure training of new personnel according to the time guidelines in the training plans and for cross-training/refresher

training to ensure adequate staff coverage as required. Ensure maintenance of staff position descriptions, CVs and

training records.

• Act as department pivotal contact point. Liaise with global counterparts to drive consistency of process. Liase with

internal and external clients in departmental matters.

• Recommend/oversee salary increases as part of budget and salary review.

• Host external audits and sponsor visits/tours as requested.

• Manage staff in accordance with organization's policies and applicable regulations. Responsibilities include planning,

assigning, and directing work; identification of resource requirements; progressing staff recruitment; appraising

performance and guiding professional development; rewarding and disciplining employees; addressing employee

relations issues and resolving problems. Approve actions on human resource actions.

• Manage vendors as required.