Associate Systems Support Analyst

Provides end user support document production assistance, for IVR or other systems produced within the IVRS department, as assigned.Responds to system users, addresses/answers simple system questions/issues and performs simple database updates.Maintains an available status in the automated call distribution queue and responds to incoming interactions (e.g. phone calls, emails, chat requests, etc.) for all systems.Acts as the primary support for end users of systems. Responds to inquiries from end users of assigned primary systems. Typically diagnoses problems including checking database, walking end-users through processes, etc.Processes, reviews and documents data changes and interactions commensurate with level of database write access for the Associate Systems Support Analyst role per approved procedures.Functions as a member of the study-specific project team including understanding the systems.Reviews and may contribute to system design specifications, support directives and user guides.Manages documentation creation, revision and retention utilizing Good Documentation Practice (GDP) guidelines.

Provides end user support document production assistance, for IVR or other systems produced within the IVRS department, as assigned.Responds to system users, addresses/answers simple system questions/issues and performs simple database updates.Maintains an available status in the automated call distribution queue and responds to incoming interactions (e.g. phone calls, emails, chat requests, etc.) for all systems.Acts as the primary support for end users of systems. Responds to inquiries from end users of assigned primary systems. Typically diagnoses problems including checking database, walking end-users through processes, etc.Processes, reviews and documents data changes and interactions commensurate with level of database write access for the Associate Systems Support Analyst role per approved procedures.Functions as a member of the study-specific project team including understanding the systems.Reviews and may contribute to system design specifications, support directives and user guides.Manages documentation creation, revision and retention utilizing Good Documentation Practice (GDP) guidelines.

Education and Experience: Bachelor's degree or equivalent and r elevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years’) or equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities: Ability to work as a member of a multi-disciplinary team Good written and verbal communication skillsAbility to attain, maintain and apply a general knowledge of GCPs and the conduct of clinical trials Strong attention to detail and problem solving skills Demonstrated proficiency in MS Office productivity applications Training and experience in relational database management systems (SQL Developer and/or Oracle preferred) Demonstrated knowledge of database tools with working knowledge of SQL and/or PL/SQL preferred Good organizational skills with the ability to adapt and adjust to changing priorities and to manage multiple assignments with challenging/conflicting deadlines Ability to work under pressure with tight deadlines and respond appropriately with patients and sites waiting on the phone, often with patient treatment and safety at stake Ability to maintain a high degree of confidentiality with clinical data and client's proprietary data

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role: Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner. Able to work upright and stationary for typical working hours. Ability to use and learn standard office equipment and technology with proficiency. Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. May require travel. (Recruiter will provide more details.)

Education and Experience: Bachelor's degree or equivalent and r elevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years’) or equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities: Ability to work as a member of a multi-disciplinary team Good written and verbal communication skillsAbility to attain, maintain and apply a general knowledge of GCPs and the conduct of clinical trials Strong attention to detail and problem solving skills Demonstrated proficiency in MS Office productivity applications Training and experience in relational database management systems (SQL Developer and/or Oracle preferred) Demonstrated knowledge of database tools with working knowledge of SQL and/or PL/SQL preferred Good organizational skills with the ability to adapt and adjust to changing priorities and to manage multiple assignments with challenging/conflicting deadlines Ability to work under pressure with tight deadlines and respond appropriately with patients and sites waiting on the phone, often with patient treatment and safety at stake Ability to maintain a high degree of confidentiality with clinical data and client's proprietary data

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role: Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner. Able to work upright and stationary for typical working hours. Ability to use and learn standard office equipment and technology with proficiency. Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. May require travel. (Recruiter will provide more details.)