Sr Service Desk Techn

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Job Description

Provide first Level | Second level of support and convey resolution to customer issues
Accurate escalation of unresolved queries to the next level of support team
Track, Route and redirect Problems to correct resources
Utilize excellent customer service skills and exceed customers’ expectations
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Should possess strong technical background, additionally, we will be looking for
Ability to deal with users through Calls, Chats and Email
Should have prior technical support experience.
Good typing speed (minimum 40 WPM and 98% accuracy).
Good knowledge about Operating Systems, ISP, Hardware, Networking and Outlook
Logical thinker
Good analytical and problem solving skills
Up-to-date technical knowledge
Good interpersonal and customer care skill
Flexible in working 24/7 environment

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.