Project Manager I, Client Services

Purpose:

The main purpose of this role is to manage the assigned IRT studies in a way that ensures all patients get the study drug on time and the study and data integrity are maintained from study go live to close out. An important aspect of this role is to develop the relationship with the client while the study is ongoing in such a way that they look to Cenduit as a trusted partner.

Responsibilities:

Client service (40%)

· Act as main point of contact for the client during study maintenance

· Organize or participate in regular client meetings

· Respond to all client requests in a timely manner

· Manage budget and Change Orders (Cos) as required

· Provide regular updates to client on study related information

· Proactively review supply strategy for improvements and identify risks

· Periodically review study data to identify trends or issues

Data changes (20%)

· Author data change requests based on client’s need

· Pre-approve data change requests raised by Helpdesk staff

· Coordinate the implementation and review of the data changes

Help desk support (20%)

· Review Helpdesk tickets that get escalated from Helpdesk to Project Management

· Take appropriate actions to resolve the tickets as quickly as possible

· Initiate updates to Helpdesk study guides

Other tasks (20%)

· Draft study specific user guides and finalize based on PM comments

· Investigate issues and manage them through to resolution

· Review study alerts and action or escalate as appropriate in a proactive way

· May provide information and training to new hires

· May attend Investigator Meetings, or participate in client audits (representing study)

· May manage System Change Requests (SCRs) for bug fixes other than the category of “PMG”.

· Work with a system design PM, assisting with User Guides and Helpdesk study guides for SCRs as needed Other related duties as required by business need

Skills and Competencies:

· Strong customer service ethic, always providing excellent service to both internal and external ‘clients’.

· Confident in working with external Clients.

· Accountable to perform tasks on-time, and with high quality.

· Excellent written and verbal communication skills

· Strong team player with ability to work independently

· Solid organizational skills including attention to detail and multi-tasking skills

· Good problem solving and analytical skills

· Ability to learn a technical system (continued development of technical aptitude)

· Strong IT skills and working knowledge of Microsoft Office

Education and Experience:

· Bachelor's degree or equivalent combination of education, training and experience

· 6 months to 3 years clinical research or project management experience

· Experience working in a customer service environment preferred

Additional Info:

· This role will require extensive use of the keyboard and therefore repetitive motion of the fingers and will involve sitting for extended periods of time.

· Travel up to 10% might be required

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.