Senior Investigator Solutions Support Analyst

Parexel has an excellent opportunity for a Senior Investigator Solutions Support Analyst to join our Investigator Payments Office team in Durham. In this role, your responsibilities will be to:

• Work closely with project teams and other internal departments, including but not limited to SSU/Site Contracts, Accounts Payable and Accounts Receivable / Billing

• Participate as a representative of the Investigator Solutions Support team in study start-up meetings to ensure initial funds setup requirements are documented

• Review and understand budget details within sponsor and site contracts to assist with fund setup requirements

• Assist with performing periodic quality control reviews on completed fund setup requests

• Review and assist with inquiries and resolution specific to site payment inquiries/disputes and issues related to fund setup activity, ensuring timely escalation if applicable

• Create and analyze metrics on fund setup productivity and helpdesk inquiries and provide reporting to management team

• Assist with obtaining documentation required to complete funds setup requirements

• Provide support to the Investigator Payments and Analytical teams

• Provides supporting documentation to auditors as necessary

• Special projects as assigned

QualificationsQualified candidates will possess:

• Excellent organizational and written/verbal communication skills

• Ability to work with a virtual team across locations and cultures; strong team-orientation and interpersonal skills

• Must be customer focused and able to manage challenging priorities and remain flexible and adaptable in stressful situations; ability to manage multiple and varied tasks with enthusiasm and prioritize workload

• Strong computer skills in Microsoft Office Suite, including intermediate excel skills

• Commitment to high quality work for effective presentation and documentation

• IMPACT CTMS and Medidata systems experience

• Oracle experience preferred, but not required

• Experience in a clinical research environment requiredEEO DisclaimerParexel is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.