Director, Operational Effectiveness & Development

Effectively develop, manage and orchestrate the resourcing, budget, scope, timelines and performance for large and complex development programs for the Commercial Delivery Hub (CDH). This role will work closely with the IQVIA development, operations and product management teams, to understand and represent CDH users’ perspective and drive the projects in a way that is most beneficial for the business and CDH’s delivery and client support needs.

Position will be focused on driving the strategy, development requirements and implementation process for numerous development and operational effectiveness programs.

We’re looking for an energetic, outgoing and detail-oriented Program/Development Director with a passion for improving CDH users’ experience while maintaining project management processes and communication with cross functional teams.

Role & Responsibilities

• Ensure development initiatives are aligned with overall CDH strategy ensuring alignment and incorporation with overall IQVIA strategy

• Identify and establish transparent, successful collaboration with internal IQVIA stakeholders

• Lead high level presentations to executive management

• Accountable for successful delivery of development programs including meeting project timelines and within budgets

• Build and oversee processes ensuring quality control throughout a project's lifecycle

• Develop new CDH project and program management standards and procedures (if needed)

• Coordinate new program kick-off schedule and handoff of production-ready programs to ongoing support programs

• Evaluate CDH client deliverable needs and manage a comprehensive list of client requirements and project plans

• Consult with internal CDH and other internal IQVIA teams on best practices for use and configuration of tools and solutions

• Oversee the project work streams and managing conflicts across work streams

• Lead and manage program status meetings and updates

• Create and maintain project level documentation (project plans, Risk and Action logs, communication plan, QC plan, release plan, change management, etc.)

• Collaborate with various Subject Matter Experts across IQIVA to understand the scenarios and assess impact on project

• Proactively anticipate and solve project and program issues effectively

• Oversee financial information for development work and the management of any outside vendors

• Determine initiative scope, timelines, and feasibility

• Develop risk management plan including coordination of issue escalation and resolution as well as contingency plans to mitigate risks across initiatives

• Serve as knowledge and subject matter expert for service area and contact for senior and executive management regarding initiatives.

Minimum Education, Experience, & Specialized Knowledge Required:

• 7+ years of project management experience managing large scale development initiatives or related experience

• Demonstrated ability to set and achieve stretch goals quickly, while possessing strong people skills

• Undergraduate degree or equivalent

• Strong computer skills including Microsoft Project or SmartSheet, PowerPoint, Excel

• Knowledge of IQVIA data assets is a plus

• Familiarity with technologies like Oracle, SQL Server, Hadoop, MicroStrategy, Tableau. etc.

• Good organization, presentation, and communication skills

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At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.