Assoc Dir, Patient & Site Svcs (Decentralized Trials- Operations Manager)

JOB OVERVIEW
Manage team and overall activities associated with DCT site operations. Provide mentoring, training and support to junior staff. Support management in strategic initiatives related to patient and site services.  May be responsible for some or all of the following activities at any one time.

Responsibilities
     Essential Functions
•    Manage employees in accordance with organizations policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions for all management / human resource matters
•    Participate in the selection and on-boarding process for new DCT employees by conducting candidate review and participating in the interview process. Ensure employees have the appropriate materials, systems access and training to complete job responsibilities
•    Manage the delivery of an accurate and robust patient and site operations plan in support of opportunities (including but not limited to Requests for Proposals).
•    Ensure IQVIA patient and DCT site operations is providing a competitive edge in winning new business.
•    Support patient and site operational plans at customer bid defense meetings and internal customers.
•    Obtain required information regarding future research plans, regional priorities, and capacity plans.
•    Maintain regular communication with staff on non-project issues such as business strategy, mutual pipelines/planning performance trends across all studies (using performance scorecards) and compliance with contracts
•    Map country / site capacity in appropriate geographic areas and contribute to the country / site development strategy to support IQVIA pipeline.
•   Monitor delivery from prioritized country / site lists to project plan
•    Contribute to the process improvement through working with IQVIA processes to deliver quality and consistency
•    Serve as point of contact for issue escalation and process alignment)

MINIMUM REQUIRED EDUCATION AND EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience
Typically requires a minimum of 3 - 5 years of prior relevant experience.

Knowledge
Understands basic management approaches such as work scheduling, prioritizing , coaching and process execution.

Education
Education Level    Education Details    Req    Pref     
Bachelor's Degree    Life sciences or related field     X         

Additional Work Experience
Experience Details    Req    Pref     
7 years’ relevant experience including demonstrable experience in an international role    X         Or
Equivalent combination of education, training and experience.     X         

Skills and Abilities
Skill/Ability    Description    Proficiency     
    Strong interpersonal skills.        
    In depth knowledge of the drug development processes across all functional areas        
    Ability to understand, access, and analyze data from divergent sources to provide an assimilation of data leading to conclusions and recommendations.        
    Knowledge and ability to apply GCP / ICH and applicable regulatory guidelines        
    Knowledge of clinical research financial parameters and project financial tracking and accounting methods        
    Effective presentation skills        
    Computer skills including proficiency in aspects of data analysis and presentation software, Microsoft Word, and Excel.        
    Good written and verbal communication skills including good command of English        
    Excellent organizational and problem solving skills        
    Effective time management skills and ability to manage competing priorities        
    Ability to establish and maintain effective working relationships with coworkers, managers and clients.        

Standard ADA Settings
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Standard ADA Selection     Office Environment

Physical Demands
Physical Demand    N/A    Rarely    Occasionally    Frequently    Constantly
Sit at a desk or table with some walking, standing, bending, stooping, or carrying of light objects.                   X     
Use hands and fingers to handle and manipulate objects and/or operate equipment.                   X     

Travel Requirements
Frequency    Brief Description
Occasional    25%

The above information on this description has been designed to indicate the general nature and level of work performed.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.  While this is intended to be an accurate reflection of the job, management reserves the right to revise the job at any time

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.