Account Manager - Medical Communications

Medical Communications Account Manager

At ICON, it's our people set us apart.

ICON Global Medical Communications combines strategic consulting with delivery of innovative, insightful, and impactful tactics to optimise communication of your product's clinical value to a variety of external stakeholders.

We aim to be the best strategic medical communications company and scientific content partner in the world. We have committed ourselves to achieving this mission by leading the industry in quality, service, and innovation…Would you like to join our team?

We are looking for passionate, resilient, and inspiring individuals to join our team. As the Account Manager, you will be responsible for overseeing all aspects of your account(s) from concept through completion. You are the lead client-facing contact responsible for the client relationship, account maintenance, and business development opportunities. The Account Management also provides cross-functional support and contributes to leading ICON's efforts to drive business opportunities in new and existing client accounts across Access, Commercialization, and Communications. This role provides critical subject matter expertise in medical communications to internal teams or clients directly to assure delivery excellence.

The roleResponsible for working with your internal team members to ensure that each project is delivered with the highest scientific quality, within agreed timelines and client budgets.Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and PerformanceAs a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needsAs a Manager, the employee is expected to recognize the importance of, and create a culture of, process improvement with a focus on streamlining our processes adding value to our business and meeting client needsPerforms a leadership role in ensuring managers and staff are communicating and coordinating efforts to provide superior services to internal and external customersHas strong understanding of Medical Communication industry for publication planning and medical affairsProvide subject-matter expertise to staff or clients directly on industry trends, best practices, strategy, innovative programming, and other relevant strategic topics in market access and reimbursement or medical communicationsCollaborate with colleagues across the ACC organization to make introductions, identify sales leads, and coordinate and share subject matter expertise to ensure excellence in delivery and client satisfactionLead sales efforts to achieve targets in new and existing accountsLead for any AOR RFPs for future growth opportunities with current clients and lead for RFPs for future clients as needed including strategy for presenting ICON to client slide development and response to questionsDevelop Account Services team vision and strategy in conjunction with leadership to meet sales quotasRetain, manage, and expand revenue with current clients and onboard new clients as necessaryCollaborate across other teams in the division to develop new project types and to utilize shared resources in an effective mannerWork collaboratively with the centralized delivery and project management organization to set and manage client expectations and help drive productivity and cost controlResource planning for scientific and account services staff supporting client teamMain client contact for all team issues, performance, quality, etcOversee all financial, revenue tracking, pipeline and reporting for client teamManage pricing/margin of new proposals with the Project Management teamConduct review of proposals from Account team prior to finalization to ensure specifications are accurate and pricing is appropriateDevelops all complex SOWs in line with ICON Commercial Affairs expectationsInitiate, contributes, and monitors client contracts for negotiation and renewals in line with ICON legalMaintains a positive, results oriented and engaging work environment*Travel (approximately 25%) domestic and/or internationalParticipate in industry meetings and events

What you need:Bachelor's Level DegreePrevious experience autonomously owning a client relationship for one or more productsExperience within Medical Communications industry for publication planning and medical affairs communications

Why join us?

Ongoing development is vital to us, and as Account Manager, you will have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set. Our benefits package is competitive, our scope is international and we genuinely care about our people and their success.

ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment.

EOE race/color/religion/sex/sexual orientation/gender identity/disability/vet/national origin