Customer Service Representative (Temporary Opportunity)

Customer Service Representative (Temporary Opportunity) Req ID #:  80091 Location: 

Wilmington, MA, US, 01887 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary We are seeking a Customer Service Rep I at our Wilmington location.  

*This is a full-time, temporary opportunity with potential to go permanent.

The Customer Service Rep I will be responsible for the following:

  Process customer orders for products and services, including changes to existing orders, establish new customer accounts, update existing accounts with data management group; record lost orders and send order confirmations Respond to basic inquiries regarding products and services Communicate and follow up on price quotations Communicate animal availability, product information, and delivery schedules Resolve basic problems and customer complaints Follow up on complaints to ensure customer expectations are satisfied Serve as liaison between Production at all CRL facilities and other support groups to effectively process orders and satisfy customer requests Coordinate with transportation carriers regarding shipments Coordinate information regarding new business, customer issues or other pertinent customer information to account managers Process routine reports as required May handle dedicated account(s) Utilization of Sales Force, SAP and Live Chat

Minimum Requirements:

  Associate's degree (A.A./A.S.) or equivalent in business, life science or related discipline required. One year related experience.  An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Proven multi-tasking skills and strong organizational skills.    

Preferred Qualifications:

  Bachelor's degree (B.A./B.S.) Experience with a CRM (Sales Force and SAP) Call Center experience .  

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increasedto $2.62.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com . This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications .

Nearest Major Market: Boston

Job Segment: Biotech, ERP, Pharmaceutical, SAP, Science, Technology, Research