Virtual Trials - Operations Manager (AD, Patient & Site Svcs) - G150/160

Responsibilities
•    Manage staff in accordance with organization’s policies and applicable regulations.  Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.  Approve actions on human resources matters.
•    Manage a team of people (CTA, CRC, Project Specialists, SSRMs) to deliver superior patient recruitment performance across a range of sites.
•    Direct  Partner Sites staff assuring project deliverables are achieved for each role within span of control.  Develop managers within area of accountability to develop staff along career progression goals and strategic departmental and corporate priorities.
•    Act as Relationship Manager for certain Partner Sites as required and ensure Partner Sites are meeting the performance metrics required by the business
•    Implement agreed strategic actions for Partner Sites across designated region/country.  Take ownership for strategic initiatives within assigned unit of accountability including development of measures for success.
•    Provide leadership and approval for the resourcing process and outcomes, hiring targets and processes and on-boarding and training standards.
•    Evaluate workload, quality and budget metrics through regular analysis of data.  Initiate action plans to improve efficiencies, project outcomes and quality metrics for operation processes and roles.
•    Provide leadership to ensure Partner Sites meet or exceed customer expectations.  Ensure the improvement of the execution of Partner Sites processes.
•    Effectively communicate and describe all Partner Sites service to internal and external customers.
•    Drive quality or process improvement initiatives related to corporate or departmental strategic plans.
•    Ensure the Partner Site network within the geographic area of responsibility is fit for purpose to meet the IQVIA strategic goals
•    Ensure Partner Sites are meeting the performance metrics required by the business
•    Ensure internal processes are aligned with other stakeholder Departments to optimize use of Partner Sites
•    Contribute to the evaluation of the suitability of protocols for a Partner site recruitment solution, supporting Business development and Proposals as appropriate.
•    Oversee or perform Partner Assessment Visits.
•    Perform other duties as assigned.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience
10 years of experience working on clinical trials with 3 - 6 years experience in a leadership capacity equivalent combination of education, training and experience.  

Qualifications
• Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one department or multiple related departments.

• In depth knowledge of the drug development processes across all functional areas.
• Strong leadership skills.
• Effective presentation skills.
• Proficient in the use of Microsoft Office.
• Strong written and verbal communication skills including good command of English.
• Excellent organizational and problem solving skills.
• Effective time management skills and ability to manage competing priorities.
• Expert ability to analyze metrics and information; ensuring activities and strategies are data driven.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Bachelor's Degree in health care or other scientific discipline or educational equivalent    

Type of work: Home based, eventual presence in the office (Retiro, CABA)
Travel Requirements: Occasional  

NOTE: The above information on this description has been designed to indicate the general nature and level of work performed.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.  While this is intended to be an accurate reflection of the job, management reserves the right to revise the job at any time