Senior Director, Solution Deployment Management Office

Centric to this role isthe engagement with solution deployment capability leads and delivery teamsproviding customers with first-class service in the trackingoptimization, compliance tracking, initiative delivery of Parexel Informatics' solution deployment products and services.a strong focus on automation of tasks and activities and the optimization of base skills, process, and standards twinned with supporting the Solution Deployment Capability Leads enacting our change agenda, will drive alignment to our corporate goals.understanding our client deliverablescreating space to learn from delivery and support any required adaption in flight through guidance to delivery teamscombining depth of operational and technical knowledge with insight into client business needs and understanding of the required outcomes.supporting delivery of the right solutions and services and driving mutually beneficial outcomes.the approach/ policy and set standards for the support provided for managing and monitoring portfolios, programmes, and projectsgoverning and managing resources, directing and leading the implementation and on-going operation of an effective service organisationensuring delivery of effective services/ resources in line with current and planned demand and reviewing the effective provisiondetermining the strategic approach to understanding stakeholder objectives and requirementsworking with all interested parties to establish effective relationships between stakeholders, including responsibility for the relationship between technology functions and end usersestablishing and promoting the overall vision for how stakeholder objectives are met and determining organisational roles and alignment.actively managing relationships with the most senior stakeholders, and being the ultimate escalation point for issue resolutiondefining and achieving agreement on the principles for establishing effective relationships between stakeholders, including responsibility for the relationship between IT functions and end usersdirecting the creation and review of a cross-functional, enterprise-wide approach and culture for embracing business process management and improvement.driving the identification, evaluation and adoption of technologies to transform organisational agility; customer and user experience;improving supply chains and exploit business opportunitiesaligning business strategies, enterprise transformation and technology strategies.ensuring that the strategic application of business process change is embedded in the governance and leadership of the organisationpromoting the change programme vision to staff at all levels of the business operationbringing order to complex situations and keeping focus on business objectivesworking with operational managers to ensure maximum improvements are made in the business operations as groups of projects deliver their products into operational usemaintaining the business case for funding the programme and confirms continuing business viability of the programme at regular intervalsmanaging senior individuals and groupsdetermining and delegating management responsibilitiessetting performance objectives, monitoring progress against agreed quality and performance criteria.initiating, developing and monitoring effective performance management processes.setting the example for proactively building working relationships within the team, acting as an escalation point for staff and ensuring relationship challenges are addressedproviding coaching and support and delegating responsibilities where possible, in order to achieve corporate objectivesmentoring and influencing senior individuals in consideration of their career opportunities and contribution to the organisationleading on formal processes such as compensation negotiations and disciplinary procedures.QualificationsExperience: Experience working in an externally client-facing role.Strong business/ project management experience, within professional services/IT solution delivery gained over a minimum of 10+ years.Strong knowledge or experience in clinical trial services, and core clinical technology applications CTMS, EDC, RTSM, RIM & MIStrong knowledge of process flows employed by Pharma/Biotech/CRO companies during clinical development and how such clients can use clinical technologies to drive value.Strong leadership experience.Proven experience in working cross functionally across an organization

Education:

B.A. or B.S. in Life Sciences, Business or Computer Science field, or equivalent experience.