This job posting may have expired!
Use our `search` to find similar offers.
Similar jobs

Analyst Client Service

IQVIA Holdings Inc.

Espoo, Finland

Do you want to be part of moving healthcare further at IQVIA Nordics? Come and join our team in Espoo, Finland. We are looking for a full-time employment as an Analyst in the Client Service team. It is a fixed term period for 2 years, with a possibility for extension. Start April-May 2021.

Analyst, Client Service

The Client Service team is the first main contact for our clients who are using our sales data deliveries and we are helping them with queries, support, and trainings on current deliveries.

In this role you will provide day to day guidance and support to our clients. You will have to learn some technical skills necessary to answer client queries and in order to maintain logs. You will also have to ensure accurate and timely communication of support issues to relevant departments within the support cycle.

Key areas of responsibilities

  • First contact for clients regarding support on current and new deliveries.
  • Research, analysis, and report creation in order to respond to client requests and inquiries
  • First line data investigation
  • Hold customized client trainings in current front-end tools

  • Report internally on projects, actions, follow up and opportunities

Skills and competences

  • Technical skills, Microsoft office package, experience to work in different kind of BI tools.
  • Analytical skills
  • Fluent Finnish and English language skills are mandatory
  • Good social skills, experience to communicate with clients over the phone, in emails and in meetings.

As a great advantage, we see:

  • Knowledge to work with Power BI solutions.
  • Knowledge about Healthcare and the Pharma industry
  • A great team spirit and a high client focus

We are looking forward to receiving your application! Come and join our great team and move healthcare further!

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

Job posted: 2021-03-17

3