Sr System Engineering Spprt

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

"Job Description

Job Title            : SOC Engineer
Reports To            : Assoc Mgr, IT
Department            : Service Operations Centre
Location            : Bangalore

SUMMARY
We’re looking for an Engineer to help us manage day to day Operations of our Centralized IT Service Operations Centre (SOC). Someone who thrives on challenges and continually looks for opportunities to make things better. Comfortable in taking responsibility. Should be friendly, positive and enthusiastic at every turn.

RESPONSIBILITIES
•    Acknowledge and process events on time by following the Event Management Process
•    Monitor the various Applications, Dashboards and Service Management queues to perform checks/ escalate issues/ report failures
•    Understand all the operational processes and duly abide by them
•    Identify, analyze and report issues proactively
•    Timely completion of all assigned activities and responsibilities
•    Join the high/critical impact bridge calls, change calls and other meetings
•    Drive continual service improvements for the assigned service and process areas
•    Always strive to create a non-political and non-conflicting work environment
•    Meet high quality standards.
•    Meet all the KPI’s and SLA

PRIMARY FOCUS AREAS
•    Event Management
•    Application Monitoring
•    Production Acceptance
•    Quality
•    KPI’s and SLA’s
•    CSI for the assigned process and application service areas. 
•    Data Analytics

KNOWLEDGE, SKILLS & REQUIREMENTS
•    Excellent communication skills (verbal, written, interpersonal). Should have exposure to US and UK Culture
•    Excellent documentation, presentation, analytical and multitasking skills.
•    ITIL v3 Foundation basic knowledge required.
•    Working knowledge of Monitoring tools like Splunk, HPOV, HP BSM, HP SaaS, Orion and ticketing tools like Service Center, Service Now
•    Knowledge of Event, Incident, Change, Problem and Configuration Management
•    Basic understanding of IT Infrastructure, Windows servers, operating systems and networking
•    Committed to Process Improvements and Operational Delivery by working with the SOC Management
•    Inquisitiveness and strong desire to learn about the tools, technologies and procedures
•    Personable, non-political and non-confrontational in approach
•    Team oriented, adaptable, dependable, and strong work ethic
•    Ability to work in a fast paced environment 
•    Willing to work in shifts, weekends and holidays to support the 24/7 environment
•    Willing to work outside of the business hours based on operational requirements
•    Influential leadership
•    Customer Focus
•    Adherence to IQVIA values, process and procedures

Experience
•    Enthusiastic, Energetic individual with relevant 1 to3 years of Operational experience, Monitoring, ITIL framework

Certification:
•    ITIL – F  (not mandatory)

Education:
Degree and in Science or Engineering 
•    B. E, B.Tech, BCA, B.Sc ( Computers or IT)

"

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.