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Lab Operations Specialist

IQVIA Holdings Inc.

Singapore, Singapore

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

Reporting into the Assoc Director, Medical Lab, the role will be leading business process optimization initiatives, developing monthly data dashboards whilst providing operational analysis & insights. The role will also be the primary point of contact for all audits concerning the Singapore laboratory, and work together with the lab team on any subsequent audit finding/CAPA requirement.

Key responsibilities include:

  • Demonstrate advanced domain knowledge to provide input on technical inquiries and provide leadership in troubleshooting projects. Including application of root cause analysis and advanced problem solving techniques.

  • Identify and lead continuous process improvement initiatives for laboratory operations, including but not limited to the following responsibilities:

◦ Review of laboratory metrics to identify initiatives as well as establish additional metrics such as cost savings that are

associated with process improvement initiatives.

◦ Work with stakeholders on process improvement initiatives to present projects and ensure that goals are met.

◦ Provide costing support to business development activities/team.

  • Collate lab data/operational statistics on a monthly/regular cadence

  • Conduct data analysis & provide operational insights for gap identification/process improvement.

  • Liaise with Project/Finance teams to mitigate any revenue / financial gaps for the lab deliverables.

  • Support all lab audits/follow up on subsequent QI findings (CAPA,RCA,etc)

The ideal candidate should possess some (if not all) of the following:

  • A demonstrated track record working in a clinical laboratory setting, with at least 5 years of wet lab experience. Prior experience working in a clinical trials laboratory environment is an advantage.

  • Good working knowledge of LIMS and lab data management tools.

  • Strong analytical acumen, with a good sense of logic

  • Diligent and resilient qualities

  • able to demonstrate good collaboration & stakeholder management ability

Working location: Alexandra Technopark B (nearest MRT station is Labrador Park)

Job posted: 2021-05-03

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