Associate Director, Web Operations & Digital Strategy

Associate Director, Web Operations & Digital Strategy Req ID #:  116031 Location: 

Wilmington, MA, US, 01887 US At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families. 

Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. 

As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.

IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   

  Job Summary Charles River seeks to hire an Associate Director, Web Operations & Digital Strategy who will be responsible for developing and implementing the long-term plan to ensure an optimal user experience for our customer-facing website, www.criver.com. This position will drive web strategy by balancing data, technology, design, and content, in relation to customer and other stakeholder needs. This position will be responsible for managing, understanding, and driving success metrics (traffic, conversion, leads, revenue, customer satisfaction, and others) through both a quantitative and qualitative data-driven process and by partnering with an internal cross-functional global team and external agencies to execute. This position is ideally located near our corporate facility in Wilmington, MA, or remote anywhere in the U.S.

The following are the responsibilities of the Associate Director, Web Operations & Digital Strategy position: Develop holistic web strategy, prioritizing near and long-term opportunities based on current initiatives and performance across the user journey for both desktop and mobile experiences Oversee all web initiatives and ensure that they are implemented to support business strategies with an eye towards performance, conversion, and user satisfaction Leverage data analytics, personalization strategies, analytic tools, and automation to help increase revenue and profitability Manage a team comprised of Web Analytics, Personalization, SEO/SEM Project Management, and Content Management to create a cohesive and connected experience Collaborate with IT as criver.com Product Owner to drive strategy and execution in an Agile environment

  Job Qualifications

The following are the qualifications of the Associate Director, Web Operations & Digital Strategy position: 10+ years' experience in digital, including web, SEO/SEM, and digital marketing; with a proven track record in developing state-of-the-art website experiences Prior people management experience preferred Extensive knowledge of top trends and leading practices in digital and marketing technology to drive innovation Strong analytical mindset with demonstrated experience drawing insights and recommendations efficiently Creative thinker willing to test big ideas and apply learnings to future activities Knowledge of Agile practices, techniques, and frameworks (e.g., Scrum, Kanban) as it relates to Agile marketing and the web development life cycle Familiarity with project management platforms (e.g., Azure DevOps, Workfront) and digital experience tools (e.g., Dot, Medallia) Strong communication skills and the ability to problem solve and offer solutions

IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.  

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

Nearest Major Market: Boston

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