Client Service Analyst - Patient Data/Rx Dynamics

Job Overview

​Serves as the primary support liaison for patient data/Rx Dynamics between the client and IQVIA for part of a large or mid-sized market or an assigned group. As an expert, maintains post-sale contact with clients, ensuring they obtain maximum value from patient data products and services in order to facilitate a positive and productive long-term relationship.

Essential Functions
• Ensures fulfillment of contract specifications or possibly ad-hoc requests of the customers to build client satisfaction.
• Builds, establishes and maintains effective business relationships with clients to proactively support their needs as their day-to-day contact.
• Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
• Monitors performance against existing service agreements and ensures client’s obligations are met.
• Researches, analyzes and responds to client inquiries that may be very complex and non-routine.
• Conducts product/services and process training for clients and other employees.
• Conducts service meetings at client sites. May partner with the account manager to identify client business issues and provide solutions.
• May represent IQVIA on external client projects.

Qualifications

• Bachelor's Degree preferred
• 3-5 years of work experience in a related field
• Knowledge and experience of client service concepts, practices and procedures

• Meeting facilitation, presentation and training experience
• Proficiency in business applications such as MS Excel, MS PowerPoint (experience in Power BI, MicroStrategy, Tableau, or Qlik Sense is an asset)
• Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
• Good business acumen
• Demonstrated problem solving, analytical and expert customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business environment and to understand complex concepts and processes quickly

• Pharmaceutical experience is an asset

• Knowledge of IQVIA products is an asset but not essential

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.