Senior Director, Global Operations Training

Senior Director, Global Operations Training Req ID #:  124556 Location: 

US For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary  

The Senior Director, Global Operations Training is responsible for leading and overseeing the training and development of all operational employees within the Safety Assessment (pre-clinical) Business. The Senior Director, Global Operations Training will work in cooperation and alignment with business leadership, HR leadership and site training leaders to support the design, plan, and implement training programs. 

The Senior Director, Operations Training  will serve as a business advisor to leadership/management teams at all global sites regarding key training and development issues, will report directly to the Vice President, Human Resources, Safety Assessment, and will also work closely with the Global Talent Management team.

Job Duties:

• Measures and evaluates the effectiveness of the overall training program by conducting routine assessments. Develop gap analysis and long-term plans.

• Support future state of site training programs and design action plans to move the organization in that direction. Aligns and standardizes training across the organization.

• Oversee the ‘train-the-trainer” program for trainer development.

• Review existing training programs and recommend enhancements / modifications to improve engagement, learning, and retention to meet the changing needs of the business. 

• Through development and monitoring of KPI’s, ensure strategic alignment of training team activities with business goals. 

• Lead the business-level implementation and support of a Learning Management System in coordination with the global, enterprise-wide effort. 

• Supervise and direct the activities of the global operations training team.

Experience & Education:

• Bachelor’s Degree with 10+ years of experience in training or education preferred.

• 3-5 years of supervisory experience in a management role.

• FDA or related regulatory work environment experience preferred. 3-5 years life science experience strongly preferred.

• Expert knowledge in Adult Learning concepts with a strong consultative, but results-oriented approach.

• Experience and familiarization with LMS capabilities and use. 

• Demonstrated success in collaboration with others and independent thought. Demonstrated ability to lead without direct authority.

• Has understanding of pharmaceutical industry and contract services business issues and trends, operations experience a plus.

• Superior customer service orientation with strong follow-up skills and attention to detail. Strong verbal and written communication skills; excellent presentation skills, adaptable to the level of audience.

  Competencies Lead - We lead when we advocate our purpose and model our values, when we deliver innovation, when we embrace change, and when we appreciate and celebrate the great work of others.Care - We show we care when we respect each other, our animals and the communities where we work and live, when we create a positive healthy workplace, when we are mindful of our compliance standards, and when we choose to do the right thing.Collaborate -We collaborate when we partner with each other and promote teamwork, when we communicate clearly and effectively across the hall or around the globe, and when we welcome all forms of diversity and encourage inclusiveness.Own - We act like owners when we hold ourselves accountable for our actions, when we respond to internal and external client needs with speed and accuracy, when we set and achieve meaningful goals, and when we strive towards continuous improvement.

About Safety Assessment

Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 300 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

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