IT Technician - Site Services

IT Technician - Site Services Req ID #:  213323 Location: 

Fleurimont, Quebec, CA, J1E 0B5 For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. How will you have an impact? We are passionate about improving the quality of people’s lives. When you join our global family, you will help make a real difference in the world every day. 

Why Charles River: 

We offer an excellent integration program for our new employees as well as opportunities for internal growth and career development. Our other perks include:

As of Day 1:

•    Competitive benefits we pay 90% of premiums (health and dental coverage).

•    Access to a savings and retirement program including an employer contribution. 

•    Vacation & Personal Day Policy.

•    Free telemedicine app for you and your family. What will you work on? Ensure IT performance issues are addressed efficiently and effectively to meet service level agreements.

In this role you must be able to work as part of a team and/or individually. Excellent communication skills and problem-solving abilities are essential. Resolve basic issues with the desktop computing hardware and software environment. 

•    Set-up, deliver, and install personal computers (PCs), laptops and related hardware. Upgrade, install and test software and hardware. Disposition of old equipment.

•    Provide onsite assistance to all users on PC basics, back-up techniques, and anti-virus software.

•    Restore services quickly through investigation and resolution of basic problem, issues related to the desktop computing hardware and software environment. Produce and maintain technical information, IT standards, service policies, and request forms both online and in print formats to contribute to a managed workplace.

•    Answer basic questions and resolve end-user computer and networking problems to ensure end user productivity.

•    Support Apple iPhone to provide for integration with the enterprise IT environment.

•    Perform restorative and maintenance actions either remotely or at the end user's location to resolve problems, using routine and advanced troubleshooting and technical skills.

•    Provide technical assistance on enterprise e-mail system to assist new and existing users at all locations.

•    Consult with IT management and staff regarding unusual or unforeseen PC and equipment problems.

•    Diagnose IT performance issues reported by either users or monitoring systems.

•    Maintain accurate information in ticketing system to allow other IT staff to provide continued support as needed.

•    Ensure work is compliant with applicable guidelines and regulations (e.g., SOP, GLP, SOX, etc.)

•    Perform all other related duties as assigned. Who are we looking for? •    Diploma of Collegial Studies (D.C.S.) or equivalent.

•    At least 0 to 2 years’ experience in technical support and troubleshooting desktop client hardware and software issues, such as operating systems, MS Office suite, Internet Explorer, and other desktop applications in an enterprise environment.

•    An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

•    Technical Knowledge/Experience:

•    Knowledge and hands-on experience in desktop operating system maintenance and troubleshooting, and installation and support of MS Windows operating systems.

•    Ability to support, maintain, and troubleshoot MS Office suite of productivity tools.

•    Expert ability to plan and organize work.

•    Working knowledge of MS Windows compatible desktop and laptop hardware and use required.

•    Knowledge and experience in various LAN technologies, such as: TCP/IP, Fast Ethernet, Hubs, Switches, and Routers.

•    Excellent interpersonal skills to deal with customers, colleagues, and other technical staff in a courteous and friendly manner.

•    Ability to work in a multicultural environment with sensitivity and respect for diversity.

PHYSICAL DEMANDS:

•    While performing the duties of this job, the employee is regularly required to talk, hear, and work/type at a computer.

•    Specific vision abilities required by this job include close vision and the ability to adjust focus.

•    Employee must be able to sit and work at a computer for up to 90% of the workday.

•    While performing the duties of this job, the employee is regularly required to lift and/or move· up to 40 pounds [heavy boxes of computer forms for stock and use purposes, as well as boxes containing personal computer equipment].

WORK ENVIRONMENT:

•    General office working conditions but can include work in research laboratory and laboratory animal breeding/care environments.

•    The noise level in the work environment Is usually quiet; however, occasional work in areas of increase noise levels may occur when performing duties at some user locations.

If you are interested in contributing to the well being of our communities, not only across the country but around the world, please join us and BE THE DIFFERENCE! 

About Safety Assessment

Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 300 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

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