Learning Specialist

Summarized Purpose:

Collaborates with business units to ensure employee training records are appropriately maintained and audit ready. Ensures system stability with minimal down time and maximum performance and provides proactive support to assure efficient and effective usage of the application. Supports the team through development of reports and cross system integrations.

Essential Functions:

Performs second line system maintenance to ensure system security, integrity of the overall data configuration and structure, and systems integration maintenance, escalating severe issues. Supports the maintenance of systems data structures, reports, and documentation. Provides consultation to senior business leaders for the evaluation, design, and set-up of newly provisioned data. Acts as secondary support for end users, resolving incidents and performing regular follow-up. Designs and develops custom reports for internal stakeholders and external clients. Mentors and trains lower level personnel, supporting team decision-making in support of department goals, objectives, directives and priorities. Supports the audit process by conducting root cause analyses and documenting resulting changes and actions. Prepares, coordinates and delivers pre-meeting and project working group materials, facilities and communications per timeline milestones. Performs special projects, assignments, and administrative support per business needs.

Summarized Purpose:

Collaborates with business units to ensure employee training records are appropriately maintained and audit ready. Ensures system stability with minimal down time and maximum performance and provides proactive support to assure efficient and effective usage of the application. Supports the team through development of reports and cross system integrations.

Essential Functions:

Performs second line system maintenance to ensure system security, integrity of the overall data configuration and structure, and systems integration maintenance, escalating severe issues. Supports the maintenance of systems data structures, reports, and documentation. Provides consultation to senior business leaders for the evaluation, design, and set-up of newly provisioned data. Acts as secondary support for end users, resolving incidents and performing regular follow-up. Designs and develops custom reports for internal stakeholders and external clients. Mentors and trains lower level personnel, supporting team decision-making in support of department goals, objectives, directives and priorities. Supports the audit process by conducting root cause analyses and documenting resulting changes and actions. Prepares, coordinates and delivers pre-meeting and project working group materials, facilities and communications per timeline milestones. Performs special projects, assignments, and administrative support per business needs.

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualificationPrevious experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2 years).

Knowledge, Skills and Abilities:

Demonstrated expertise with LMS systems and related database functionality, including query methods, data retrieval, and sound data management practicesExcellent computer skills with Microsoft Word, Excel, email software, various database software, and proficiency with primary software used by the company Ability to quickly learn and work with the general principles of GCP and ICH Guidelines and relevant corporate procedural documentsPossesses good oral presentation, written communication and interpersonal skillsStrong analytical and organizational skills and strong attention to detailDemonstrated ability to develop and deliver products, services, and solutions in a collaborative and cross-functional global environment, with an understanding of the user perspectiveAbility to prioritize and handle multiple tasks efficiently and effectivelyAbility to work independently and provide mentoring to co-workersEffective ability to recognize and troubleshoot potential problems and follow escalation protocolsAbility to develop training materials and deliver presentations supporting training delivery

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualificationPrevious experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2 years).

Knowledge, Skills and Abilities:

Demonstrated expertise with LMS systems and related database functionality, including query methods, data retrieval, and sound data management practicesExcellent computer skills with Microsoft Word, Excel, email software, various database software, and proficiency with primary software used by the company Ability to quickly learn and work with the general principles of GCP and ICH Guidelines and relevant corporate procedural documentsPossesses good oral presentation, written communication and interpersonal skillsStrong analytical and organizational skills and strong attention to detailDemonstrated ability to develop and deliver products, services, and solutions in a collaborative and cross-functional global environment, with an understanding of the user perspectiveAbility to prioritize and handle multiple tasks efficiently and effectivelyAbility to work independently and provide mentoring to co-workersEffective ability to recognize and troubleshoot potential problems and follow escalation protocolsAbility to develop training materials and deliver presentations supporting training delivery