QA Director - Clinical Operations

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Note - This role is home based and can be located in any European country

Role Purpose: To be a trusted partner to Clinical Operations Heads and teams, providing prospective, strategic QA input into operational improvement initiatives and QA analytics and insights to drive continuous improvement, ensuring robust and effective issue management, and assisting operations to maintain inspection readiness at all times in rapidly evolving clinical development and regulatory environments.

Role Responsibilities:

• Process Assessments
  • Conduct annual Process Robustness Assessment and ongoing risk analysis of Clinical Operations (Clin Ops) systems and processes to recommend process audits for the Global Annual Audit Plan, and support process audit conduct
  • Monitor progress, with Clin Ops Process Owners, of strategies and action plans to improve existing KCPs
  • Support the investigation of current/recurring key issues or findings relating to Clin Ops by reviewing the existing processes, CAPAs and initiatives to identify gaps and make recommendations to the Lead QA and operations.

• CAPA Management
  • Facilitate the processing of critical Quality Issues for Clin Ops
  • Maintain oversight of the status of approved preventive actions to address improvement opportunities
  • Work with Clin Ops Functional Heads and their representatives to ensure efficient and timely processing of audit reports/findings, Quality Issues, CAPAs and Effectiveness Checks in their domain.
• Process Improvement Initiatives and New Service offerings
  • Monitor and proactively contribute to improvement initiatives undertaken by Clin Ops and the development of new service offerings
  • Provide consultancy and input into incremental process improvements, such as advising on SOP content
• Customers and Regulators
  • Maintain an up-to-date knowledge of emerging/changing regulations and changing expectations of regulatory inspectors and customers. Assess the risks and feedback recommendations to Clin Ops.
  • Host or support Regulatory inspections and customer audits as the SME for Clin Ops
• Insights and Reporting
  • Review audit findings and Quality Issue/ Nonconformance events as they relate to Clin Ops on an ongoing basis. Conduct periodic trend analyses. Identify QA insights to feedback to Clin Ops management. Facilitate periodic management quality reviews and capture and track agreed actions
• Support QA colleagues
  • Support QA colleagues in the oversight of the practices of other Business Areas conducting work allied to Clin Ops
• Contribution to Functional QA Strategy
  • Contribute ideas for improvements in the services of the Functional Strategy Team, and to the development of new, more impactful, efficient or effective ways of working.
• Line Management
  • Manage a team of one other Functional QA Lead working to support Clin Ops services.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Circa 8 years’ experience working in Clinical Operations and/or Clinical Quality Assurance
• Line Management Experience
• Experience in hosting customer audits and regulatory inspections
• Experience of interacting with and influencing Executive Management
• Experience working in a CRO is desirable, but not a pre-requisite
• Extensive knowledge of Clinical Operations regulations and their interpretation
• Strong knowledge of pharmaceutical research and development processes and regulatory environments.
• Detailed working knowledge of quality assurance processes and procedures.
• Strong interpersonal skills and the ability to positively influence and guide others whilst building and maintaining effective working relationships.
• Excellent problem solving, risk analysis and negotiation skills.
• Possess experience in conducting audits, writing audit reports and analysing audits.
• Demonstrated ability to lead and manage multiple responsibilities.
• Ability to identify functional constraints and identify solutions.
• Ability to coordinate timelines with internal customers and external vendors.
• Demonstrated experience of maintaining up to date knowledge of regulatory requirements, including changes in requirements and expectations.

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Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.